Public value generation : the outcome of an integrated public service system
Date
2018-03
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Association of Southern African Schools and Departments of Public Administration and Management
Abstract
Public value (PV) refers to the tangible and non-tangible outputs and
outcomes produced by an integrated public service system (IPSS), its purpose being the improvement of the quality of life of citizens. Generating
PV entails harnessing resources, capacity and information in an efficient,
effective and economic manner. PV postulates and criteria emerge from
epistemological and axiological values which are necessary for effective
social development, i.e. the recognition of local demands, needs and expectations made by the public or publics to government bodies. PV generation utilises human and material resources which span the micro, meso
and macro spheres of socio-economic interactivity, examples being, i.e.
public assets, improvement in the quality of life of citizens and an enabling environment for public choice. Generating PV relies on an IPSS, envisioned as a governmental system which is stakeholder driven, constituting stakeholder networks and subscribing to the principles of nonlinearity,
self-organisation and deliberative democracy. The operability of an IPSS
and the generation of PV are dependent upon the elements of collaborative and networked governance, cooperation, coordination, a common
set of objectives and vision, a people-centred focus, participatory (multiagency) stakeholder engagement and effective communication. This
article defines PV generation, provides the theoretical bases for further
understanding and explores means for its application and evaluation. It is argued that PV cannot be generated in a rigid bureaucratic and hierarchical system, as PV generation is determined by deliberation, participation,
commonality of purpose and collaborative relations between stakeholders. Effectiveness, efficiency, equity and efficacy are the key drivers of
PV generation.
Description
CITATION: Jessa, F. & Uys, F. M. 2018. Public value generation : the outcome of an integrated public service system. Administratio Publica, 26(1):277-305.
The original publication is available at https://journal.assadpam.net
The original publication is available at https://journal.assadpam.net
Keywords
Citation
Jessa, F. & Uys, F. M. 2018. Public value generation : the outcome of an integrated public service system. Administratio Publica, 26(1):277-305.