Browsing by Author "Uys, Frederick M."

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    An integrated public service system (IPSS) utilising complexity and network theory in the enhancement of public value (PV)
    (Association of Southern African Schools and Departments of Public Administration and Management, 2016-03) Jessa, Fakier; Uys, Frederick M.; School of Public Leadership
    An integrated public service system (IPSS) is highly feasible as a system geared to the production and measurement of public value (PV), utilising stakeholder engagement, relationship building and citizens’ participation. This article draws on the established foundations of complexity, network and PV theory and sets out a case for intended research regarding the adoption and implementation of an IPSS in order to establish results, recommendations and limitations. An IPSS diverges from the current status quo in public management, which is characterised by bureaucracy, authoritarianism, fragmentation and excessive political-administrative control in shaping service delivery outcomes. In demonstrating the operability of an IPSS, a framework based on the principles of nonlinearity and interconnectivity and composed of four distinct ‘productivity states’, is outlined for the production and measurement of PV, i.e. the products of an IPSS. Network actors and stakeholders, as structural elements of an IPSS, appoint integrative leadership teams to assume responsibility for integration processes, network stability, feedback, innovation, resource utilisation and the growth of the IPSS through network strengthening and the formation of strategic alliances. IPSS management is described in relation to IPSS elements and the broad range of promoting and constraining factors emanating from stakeholder objectives and the complex environment.
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    Network theory : the bricks and mortar of integrated public service systems (IPSSs)
    (Association of Southern African Schools and Departments of Public Administration and Management, 2017-06) Jessa, Fakier; Uys, Frederick M.; School of Public Leadership
    This article explores the feasibility of employing network theory, complexity science and integration elements in building a case for the topology, operability and sustainability of an integrated public service system (IPSS). The emphasis of the article will be on presenting network elements as bases, i.e. bricks and mortar, for the formation of an IPSS. As all systems produce outputs and outcomes, the argument for the existence of an IPSS will be that the IPSS will produce outputs, outcomes, adaptation and sustainability values, referred to as public values (PV), i.e. benefits and values for social well-being, social progress and raised quality of life for all citizens. The article sets out to present insights into the nature and characteristics of networks with the view of recognising the knowledge bases for the formation of an IPSS. To this end, the value of networks, network integration and expansion, the incorporation of actor network theory (ANT) and complex adaptive systems (CASs) will be utilised as theoretical constructs for IPSS formation. Matters related to network typology, in an IPSS context, will be addressed. In argument for an IPSS, which is systemically juxtaposed to the employ of bureaucratic methods of management and governance, the article puts forward suggestions for the management and governance of an IPSS, in the context of maintaining the valuable and essential network environment. The place and importance of efficiency and effectiveness in networked governance will receive considerable attention.
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    A normative approach to organisational performance management (OPM) in municipalities
    (ASSADPAM, 2013-03) Uys, Frederick M.; Jessa, Fakier
    The research on organisation performance management (OPM) in municipalities in South Africa was undertaken for the purpose of developing a perspective on the importance of its function and to argue for its inclusion in the management system of a municipality. The article emphasises the interrelationships between four themes, namely the objectives, capacity, resources and the types(s) of performance measuring instrument(s) a municipality should employ. Several aspects of municipal performance necessary for the efficient, effective and economic functioning of a municipal entity, its growth and development are explored. Among these are public participation, strategy, leadership, productivity, monitoring and evaluation of successes and failures, and importantly too, the culture of performance management and measurement. The focus of the article is on a theoretical understanding of OPM, its place and purpose, the compelling relevant local government legislation and the commitment of top managers to driving OPM institutionalisation and implementation. The evaluation of the research findings presented enough material from which to develop a normative approach to OPM for each of the four themes. Finally, the article lists suggested norms for the setting out of a normative frameworkd and accompanying strategies for the implementation and institutionalisation of OPM at municipalities in South Africa.
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    Public value generation : the outcome of an integrated public service system
    (Association of Southern African Schools and Departments of Public Administration and Management, 2018-03) Jessa, Fakier; Uys, Frederick M.; School of Public Leadership
    Public value (PV) refers to the tangible and non-tangible outputs and outcomes produced by an integrated public service system (IPSS), its purpose being the improvement of the quality of life of citizens. Generating PV entails harnessing resources, capacity and information in an efficient, effective and economic manner. PV postulates and criteria emerge from epistemological and axiological values which are necessary for effective social development, i.e. the recognition of local demands, needs and expectations made by the public or publics to government bodies. PV generation utilises human and material resources which span the micro, meso and macro spheres of socio-economic interactivity, examples being, i.e. public assets, improvement in the quality of life of citizens and an enabling environment for public choice. Generating PV relies on an IPSS, envisioned as a governmental system which is stakeholder driven, constituting stakeholder networks and subscribing to the principles of nonlinearity, self-organisation and deliberative democracy. The operability of an IPSS and the generation of PV are dependent upon the elements of collaborative and networked governance, cooperation, coordination, a common set of objectives and vision, a people-centred focus, participatory (multiagency) stakeholder engagement and effective communication. This article defines PV generation, provides the theoretical bases for further understanding and explores means for its application and evaluation. It is argued that PV cannot be generated in a rigid bureaucratic and hierarchical system, as PV generation is determined by deliberation, participation, commonality of purpose and collaborative relations between stakeholders. Effectiveness, efficiency, equity and efficacy are the key drivers of PV generation.