Consumers'emotional responses to service recovery bahaviours
Date
2012
Authors
Boshoff C
Ohme R
Matukin M
Journal Title
Journal ISSN
Volume Title
Publisher
European Academy of Marketing
Abstract
Description
Ekonomiese En Bestuurswetenskappe
Ondernemingsbestuur
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Ondernemingsbestuur
Please help us populate SUNScholar with the post print version of this article. It can be e-mailed to: scholar@sun.ac.za