Consumers'emotional responses to service recovery bahaviours

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dc.contributor.authorBoshoff C
dc.contributor.authorOhme R
dc.contributor.authorMatukin M
dc.date.accessioned2013-07-03T08:31:35Z
dc.date.available2013-07-03T08:31:35Z
dc.date.issued2012
dc.descriptionEkonomiese En Bestuurswetenskappe
dc.descriptionOndernemingsbestuur
dc.descriptionPlease help us populate SUNScholar with the post print version of this article. It can be e-mailed to: scholar@sun.ac.za
dc.identifier.urihttp://hdl.handle.net/10019.1/83114
dc.publisherEuropean Academy of Marketing
dc.titleConsumers'emotional responses to service recovery bahaviours
dc.typeProceedings International
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