An integrated public service system (IPSS) utilising complexity and network theory in the enhancement of public value (PV)
Date
2016-03
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Association of Southern African Schools and Departments of Public Administration and Management
Abstract
An integrated public service system (IPSS) is highly feasible as a system
geared to the production and measurement of public value (PV), utilising
stakeholder engagement, relationship building and citizens’ participation.
This article draws on the established foundations of complexity, network
and PV theory and sets out a case for intended research regarding the
adoption and implementation of an IPSS in order to establish results,
recommendations and limitations. An IPSS diverges from the current
status quo in public management, which is characterised by bureaucracy,
authoritarianism, fragmentation and excessive political-administrative
control in shaping service delivery outcomes. In demonstrating the
operability of an IPSS, a framework based on the principles of nonlinearity
and interconnectivity and composed of four distinct ‘productivity states’,
is outlined for the production and measurement of PV, i.e. the products
of an IPSS. Network actors and stakeholders, as structural elements of
an IPSS, appoint integrative leadership teams to assume responsibility for
integration processes, network stability, feedback, innovation, resource
utilisation and the growth of the IPSS through network strengthening
and the formation of strategic alliances. IPSS management is described
in relation to IPSS elements and the broad range of promoting and
constraining factors emanating from stakeholder objectives and the
complex environment.
Description
CITATION: Jessa, F. & Uys, F. M. 2016. An integrated public service system (IPSS) utilising complexity and network theory in the enhancement of public value (PV). Administratio Publica, 24(1):183-208.
The original publication is available at https://journal.assadpam.net
The original publication is available at https://journal.assadpam.net
Keywords
Citation
Jessa, F. & Uys, F. M. 2016. An integrated public service system (IPSS) utilising complexity and network theory in the enhancement of public value (PV). Administratio Publica, 24(1):183-208.