Browsing by Author "Tokundu, Maria"

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    The effect of technological advancement on human resources performance : a case study of the office of the Prime Minister, Republic Of Namibia
    (Stellenbosch : Stellenbosch University, 2021-12) Tokundu, Maria; Burger, Naomi M.; Stellenbosch University. Faculty of Economic and Management Sciences. School of Public Leadership.
    ENGLISH SUMMARY : This study examines the use of performance management techniques in the public service, focusing on the Office of the Prime Minister (OPM) of Namibia. Furthermore, the study seeks to establish the effects of information and communications technologies (ICTs) in promoting performance. Just like other African governments, the Namibian government set out to implement the use of ICTs to improve its performance. The use of ICTs is to compliment the mechanisms of performance measurement that have been adopted by the public service. The motivation for this study arises from policy formulation and implementation often not being done adequately. The study uses a qualitative research methodology in which data was collected from employees of the OPM. The data collected and its analysis confirmed that the OPM does have a performance management policy which is implemented across different departments and units of the OPM. The findings of the study also suggest that the performance management policy used at the OPM appears to be performance contracting, a policy commonly used in other African countries. Furthermore, participants in this study confirmed that it is beneficial to make use of computers as this can enhance performance. However, there are suggestions that the ICTs at the OPM need to be improved if benefits are to be maximised. Findings from this study can be useful in improving the implementation of performance measurement and ICTs in the public service.