Browsing by Author "Jooste, Johannes Lodewyk"

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    A critical success factor model for asset management services
    (Stellenbosch : Stellenbosch University, 2014-12) Jooste, Johannes Lodewyk; Vlok, P. J.; Schutte, C. S. L.; Stellenbosch University. Faculty of Engineering. Department of Industrial Engineering.
    ENGLISH ABSTRACT: Business-to-business services relating to physical asset management are playing an increasingly important role in industry. This is in the midst of the current pressures which asset owning organisations are experiencing in realising optimal value from their assets. The pursuit of understanding and complying with asset management standards such as ISO 55000 as well as the potential value to be gained from successful and sustainable business relationships contributes towards the importance of these services. The problem is that there is little or no evidence regarding the critical success factors for collaborating successfully in asset management services. The study identi es these critical success factors and demonstrates how the factors can di er between role players, industries, global regions and service types. A decision support model is developed providing the asset management community with access to the critical success factors for decision-making purposes. Based on the synthesis from internationally conducted Delphi- and survey studies it is found that the continued and sustained commitment from the asset owning organisation's senior management in support of the asset management service is the most critical factor for a successful asset management service partnership. Open and e ective communication is also highlighted as being critical, while it is important to have a process in place to improve the service continuously. Laboratory and eld testing con rm the validity of the decision support model for facilitating the decision-making process to improve asset management services, and in addition it also formalises the commercial and contracting processes relating to these services.
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    A decision support model to determine the critical success factors of asset management services
    (SAIIE, 2015) Jooste, Johannes Lodewyk; Vlok, P. J.
    Business-to-business services relating to physical asset management play an increasingly important role in industry. This is in the context of the current pressures that organisations experience in realising optimal value from their assets. Complying with asset management standards such as ISO 55000 contributes towards the importance of these services. This paper summarises the findings from a study identifying the critical success factors for asset management services, and presents a decision support model that provides the asset management community with access to these factors for decision-making and for improving asset management services.
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    Developing a model to overcome the organisational communication deficiencies between stakeholders in the asset management industry
    (South African Institute for Industrial Engineering, 2018) Van Rooyen, Nina Louise; Jooste, Johannes Lodewyk
    In providing Asset Management (AM) services, strategic partnerships are established for reaching organisational objectives and to obtain a competitive advantage. For this relationship to be optimal, effective communication is essential. Stakeholders collaborating in this relationship however, have diverse backgrounds, knowledge and experience and are not always effective communicators. The problem is the likelihood that service delivery objectives are not being met due to communication deficiencies. Although research about effective communication is available in other service providing industries, such as aviation and medicine, it remains a challenge in the AM services industry. This paper identifies the root causes of communication deficiencies in the AM services industry and presents a model, the COMMPAS model, that could support AM stakeholders in overcoming these deficiencies.
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    Improving the response time for the corrective maintenance of rail infrastructure : a case study of the Western Cape passenger rail network
    (Southern African Institute for Industrial Engineering, 2019) Du Toit, Anerosa; Jooste, Johannes Lodewyk; Conradie, Pieter Daniel Francois
    ENGLISH ABSTRACT: Response time for repairing rail infrastructure failures remains a challenge in the South African rail industry. The ‘mean time to return’ metric consists of mean time to respond and mean time to repair. This article investigates the mean time to respond for signalling infrastructure at the Passenger Rail Agency of South Africa (PRASA) in the Western Cape, and introduces a strategy to reduce downtime. The results show that the time of occurrence, the location, and the nature of incidents, as well as the location of maintenance personnel, influence the time to respond. A model is developed to assist with improved decision-making.