Browsing by Author "Cilliers, Willem Wouter"

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    The development of an integrated supply chain competency model
    (Stellenbosch : Stellenbosch University, 2015-12) Cilliers, Willem Wouter; Louw, Johannes Jacobus; Malan, Dirk Johannes; Stellenbosch University. Faculty of Economic and Management Sciences. Dept. of Logistics.
    ENGLISH ABSTRACT: Supply chain management is an important contributor to business performance, both financially and in terms of customer service. This is proven by various research reports, ranging from industry research, such as the Gartner Top 25 Supply Chains, an annual study of the world’s top supply chains, to academic research which modelled the financial impact of superior supply chain capabilities. The focus of supply chain management was traditionally on the infrastructure, processes and technology. The people side of supply chain management was overlooked and under researched. A global shortage of talent resulting in an increased focus on human capital and the development of talent contributed towards the focus. A shift in human capital management towards a competency-based approach further contributed towards competency modelling as a key instrument for developing talent. This resulted in many organisations developing competency models. Previous research over 18 months across multiple organisations resulted in a best practice framework for competency modelling. This framework was also used to develop the competency model for the world’s biggest human capital industry association. The development of competency modelling in the supply chain is in its early stages of development. This is supported by limited research on the subject and various models being developed, but all from different perspectives and with different limitations if compared to the best practice framework for competency modelling. The first objective of the research was to develop an integrated supply chain competency model by integrating various models into a single model using the principles of model development. This model was then tested through two phases of Delphi research using two different teams of experts. Once confirmed, the competency model was further enhanced by developing a competency measurement instrument. The competency model was then applied in a multi-national supply chain company using the case-study research methodology. Testing the application of a competency model across multiple companies through survey research was not practical. A sample of job incumbents was selected, who completed an on-line competency assessment. The quality of questions was analysed through discriminative analysis and all poor quality questions were deleted. The balance of the questions was used to assess the level of competency of the job incumbents. A limited contribution towards existing knowledge on supply chain competency modelling was made. The conceptual model can be further tested empirically and the first version of the on-line assessment can be improved through further testing.