An analysis of organisational performance management in the City of Cape Town : from legislation to implementation

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dc.contributor.advisorKetel, Belinda
dc.contributor.authorJantjes, Antheaen_ZA
dc.contributor.otherStellenbosch University. Faculty of Economic and Management Sciences. School of Public Management and Planning.
dc.date.accessioned2008-05-08T12:40:42Zen_ZA
dc.date.accessioned2010-06-01T08:49:57Z
dc.date.available2008-05-08T12:40:42Zen_ZA
dc.date.available2010-06-01T08:49:57Z
dc.date.issued2008-03en_ZA
dc.descriptionThesis (MPA (School of Public Management and Planning))--Stellenbosch University, 2008.
dc.description.abstractResearch was conducted in this paper on organisational performance management. Various definitions are offered in order to provide an explanation to the topic. Different models on performance management were discussed including the balanced scorecard. The City of Cape Town was identified as a case study to ascertain how the provisions for the performance management system, as stipulated in legislation, were implemented. The use of the balanced scorecard was also reviewed. Officials were interviewed, as well as various documentation considered, dealing with performance management in the City of Cape Town. From the findings various recommendations were made to improve the performance management system.en_ZA
dc.format.extent848627 bytesen_ZA
dc.format.mimetypeapplication/pdfen_ZA
dc.identifier.urihttp://hdl.handle.net/10019.1/2485
dc.language.isoenen_ZA
dc.publisherStellenbosch : Stellenbosch University
dc.rights.holderStellenbosch University
dc.subjectPerformance managementen_ZA
dc.subjectTotal quality management in government -- South Africa -- Cape Townen_ZA
dc.subjectGovernment productivity -- South Africa -- Cape Townen_ZA
dc.subjectAdministrative agencies -- Management -- Evaluationen_ZA
dc.subjectOrganizational effectiveness -- South Africa -- Cape Town -- Measurement
dc.subjectDissertations -- Public management and planningen_ZA
dc.subjectTheses -- Public management and planningen_ZA
dc.subject.otherSchool of Public Management and Planningen_ZA
dc.titleAn analysis of organisational performance management in the City of Cape Town : from legislation to implementationen_ZA
dc.typeThesisen_ZA
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