Capacity self-assessment as a catalyst for improved municipal service delivery

Simple item page
dc.contributor.authorVan Baalen, S. M.en_ZA
dc.contributor.authorSchutte, C. S. L.en_ZA
dc.contributor.authorVon Leipzig, K.en_ZA
dc.date.accessioned2016-10-18T06:58:29Z
dc.date.available2016-10-18T06:58:29Z
dc.date.issued2015-03
dc.descriptionCITATION: Van Baalen, S. M., Schutte, C. S. L. & Von Leipzig, K. 2015. Capacity self-assessment as a catalyst for improved municipal service delivery. Journal of the South African Institution of Civil Engineering, 57(1):2–15, doi:10.17159/2309-8775/2015/v57n1a1.
dc.descriptionThe original publication is available at http://www.scielo.org.za
dc.description.abstractENGLISH ABSTRACT: This research paper illustrates that accurate and truthful capacity assessments are a fundamental phase of any capacity building process, and that capacity assessments play a fundamental role in reaching the necessary performance efficiency. Service delivery performance enhancements by municipalities are becoming increasingly necessary. At the same time, however, the majority of municipalities in South Africa find themselves under-capacitated. Some municipalities are aware of the lack of capacity within their organisation, but are unable to identify, define and quantify these shortcomings. Many other municipalities are not aware of their capacity shortfalls. In both cases, this is often caused by the lack of necessary systems and procedures to assess the different dimensions of organisational capacity. In this regard, this research paper introduces a proposed Subjective Municipal Capacity Self-Assessment Model (SMCSAM) as an alternative solution to the current practices of the Municipal Demarcation Board. It is intended that this model be used internally by municipalities to sustain internal capacity building and performance enhancement initiatives.en_ZA
dc.description.abstractAFRIKAANSE OPSOMMING: Geen opsomming beskikbaaraf_ZA
dc.description.urihttp://www.scielo.org.za/scielo.php?script=sci_abstract&pid=S1021-20192015000100001&lng=en&nrm=iso&tlng=en
dc.description.versionPublisher's version
dc.format.extent14 pagesen_ZA
dc.identifier.citationVan Baalen, S. M., Schutte, C. S. L. & Von Leipzig, K. 2015. Capacity self-assessment as a catalyst for improved municipal service delivery. Journal of the South African Institution of Civil Engineering, 57(1):2–15, doi:10.17159/2309-8775/2015/v57n1a1.
dc.identifier.issn2309-8775 (online)
dc.identifier.issn1021-2019 (print)
dc.identifier.otherdoi:10.17159/2309-8775/2015/v57n1a1
dc.identifier.urihttp://hdl.handle.net/10019.1/99730
dc.language.isoen_ZAen_ZA
dc.publisherSouth African Institution of Civil Engineering
dc.rights.holderSouth African Institution of Civil Engineering
dc.subjectIndustrial capacityen_ZA
dc.subjectDelivery of government services -- Managementen_ZA
dc.subjectLocal administrationen_ZA
dc.subjectPerformance -- Evaluationen_ZA
dc.titleCapacity self-assessment as a catalyst for improved municipal service deliveryen_ZA
dc.typeArticleen_ZA
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
vanbaalen_capacity_2015.pdf
Size:
6.76 MB
Format:
Adobe Portable Document Format
Description:
Download article
Download
License bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
license.txt
Size:
1.95 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
Research Articles (Civil Engineering)