'Telephone Triage' : a possible means of managing the after-hours patient load at primary health care facilities in South Africa

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dc.contributor.authorAdeniji, A. A.en_ZA
dc.contributor.authorMabuza, L. H.en_ZA
dc.date.accessioned2019-10-22T06:21:29Z
dc.date.available2019-10-22T06:21:29Z
dc.date.issued2018
dc.descriptionCITATION: Adeniji, A. A. & Mabuza, L. H. 2018. 'Telephone Triage' : a possible means of managing the after-hours patient load at primary health care facilities in South Africa. South African Family Practice, 60(6):219–224, doi:10.1080/20786190.2018.1504863.
dc.descriptionThe original publication is available at http://www.safpj.co.za
dc.description.abstractThe rate at which routine patients are using the emergency department (ED) as a path to enter into the healthcare system in South Africa’s community healthcare facilities and district hospitals is alarming. The increasing number of acutely presenting, less stable and routine patients are being left to the care of a reduced number of health carers after hours, at weekends and during public holidays. This circumstantial disproportionality forms the breeding ground for poor patient care, healthcare workers’ burnout and inappropriate use of referral pathways. Not all the patients occupying the ED waiting rooms actually need emergency care. A sizeable number of patients in the waiting line are routine cases that could wait without any undesirable clinical outcomes. This opinion paper looks into the use of telephones to control after-hours patient loads at primary health care facilities in South Africa.en_ZA
dc.description.urihttp://www.safpj.co.za/index.php/safpj/article/view/4976
dc.description.versionPublisher's version
dc.format.extent6 pages ; illustrations
dc.identifier.citationAdeniji, A. A. & Mabuza, L. H. 2018. 'Telephone Triage' : a possible means of managing the after-hours patient load at primary health care facilities in South Africa. South African Family Practice, 60(6):219–224, doi:10.1080/20786190.2018.1504863.
dc.identifier.issn2078-6204 (online)
dc.identifier.issn2078-6190 (print)
dc.identifier.orcidhttp://orcid.org/0000-0002-1339-1114
dc.identifier.orcidhttp://orcid.org/0000-0001-6463-4297
dc.identifier.otherdoi:10.1080/20786190.2018.1504863
dc.identifier.urihttp://hdl.handle.net/10019.1/106683
dc.language.isoen_ZAen_ZA
dc.publisherMedPharm Publications
dc.rights.holderAuthors retain copyright
dc.subjectHealth facilities -- South Africaen_ZA
dc.subjectTriage (Medicine) -- South Africaen_ZA
dc.subjectEmergency medicine -- South Africaen_ZA
dc.subjectCommunication in medicine -- Use studiesen_ZA
dc.subjectTelephone triage -- South Africaen_ZA
dc.title'Telephone Triage' : a possible means of managing the after-hours patient load at primary health care facilities in South Africaen_ZA
dc.typeArticleen_ZA
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