Trust and organisational performance : a grounded theory approach for a South African district municipality
Date
2019-06-26
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
AOSIS
Abstract
Orientation: A key role of local government in providing transparent, honest, accountable, efficient and effective service delivery to the communities they serve is determined by a number of plans, designs, actions and implementation. Trust among communities in the organisational set up is key in the success or failure of the efforts of the municipal entity and affects their individual and group performance.
Research purpose: This study examines the relationship between trust and performance within a municipal environment and its effect on service delivery.
Motivation for the study: The lack of sufficient and usable knowledge and information on the issue created the need for this research project that is an on-going effort dissecting and analysing key human resources challenges in the public sector.
Research approach/design and method: Following a brief outline of the legislation, rules and regulations that determine the responsibilities of local government in South Africa and the context of the study, the qualitative method and design of focus groups as the key instrument of data collection was identified and analysed.
Main findings: The results of the study pointed to the lack of trust among leadership and employees at all organisational levels.
Practical/managerial implications: The existence of mistrust and problems identified in the process of performance management and evaluation has negative consequences on employee performance in the municipality.
Contribution/value-add: The study findings have opened new doors to understanding key elements of organisational performance as the topic has received very scant attention in South African research literature.
Description
CITATION: Ndevu, Z. J. 2019. Trust and organisational performance: A grounded theory approach for a South African district municipality. SA Journal of Human Resource Management/SA Tydskrif vir Menslikehulpbronbestuur, 17(0). doi:10.4102/sajhrm.v17i0.1158
The original publication is available at https://sajhrm.co.za/index.php/sajhrm
The original publication is available at https://sajhrm.co.za/index.php/sajhrm
Keywords
Trust -- Public opinion -- Eastern Cape (South Africa), Trust in government -- Eastern Cape (South Africa), Organizational effectiveness -- Joe Gqabi District Municipality -- Eastern Cape (South Africa), Organizational performance -- Joe Gqabi District Municipality -- Eastern Cape (South Africa), Local government -- Joe Gqabi District Municipality -- Eastern Cape (South Africa)
Citation
Ndevu, Z. J. 2019. Trust and organisational performance: A grounded theory approach for a South African district municipality. SA Journal of Human Resource Management/SA Tydskrif vir Menslikehulpbronbestuur, 17(0). doi:10.4102/sajhrm.v17i0.1158