Perceptions of municipal services by the Nelson Mandela Metropolitan Municipality residents in the Eastern Cape of South Africa

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dc.contributor.advisorSchwella, Erwinen_ZA
dc.contributor.authorMafuya, Mlondolozien_ZA
dc.contributor.otherStellenbosch University. Faculty of Economic and Management Sciences. School of Public Leadership.en_ZA
dc.date.accessioned2012-08-27T11:33:34Z
dc.date.available2012-08-27T11:33:34Z
dc.date.issued2007-03
dc.descriptionThesis (MPA) -- University of Stellenbosch, 2007.
dc.description.abstractENGLISH ABSTRACT: An exploratory study was undertaken to explore Walmer Township residents' perceptions of Nelson Mandela Metropolitan Municipality (NMMM) services. To this end, a household survey was conducted, involving a systematic random sample of 100 household heads. Data was collected using a pilot tested structured questionnaire by trained interviewers. Male respondents (52%) were slightly more than female ones (48%). Respondents were middle aged (mean age= 40.39, SD = 13.99), predominantly African (94.9%), earned less than R3000 (75%), employed (58%) and had high school (45%) and tertiary education (28%). They were mainly single (43%) and married (40%), living in their own homes (68%), and had stayed in the municipality for more than three years (57%).
dc.description.abstractAFRIKAANSE OPSOMMING: 'n Verkennende studie is onderneem om ondersoek in te stel na die persepsies van inwoners van die Walmer Township wat betref die Nelson Mandela Metropolitaanse Munisipaliteit (NMMM) se dienste. 'n Huishoudelike opname is met hierdie doel uitgevoer en het 'n sistematiese ewekansige steekproef van 100 hoof de van huishoudings behels. Opgeleide ondervraers het data ingesamel deur 'n gestruktureerde loodsvraelys te gebruik. Daar was effens meer manlike respondente (52%) as vroulikes ( 48%). Respondente was middeljarig (gemiddelde ouderdom = 40.39, standaard afwyking = 13.99), oorwegend Afrikane (94.9%) wat minder as R3 000 verdien (75%), werkend (58%) en met hoerskool (45%) en tersiere (28%) opleiding. Hulle was oorwegend enkellopend (43%) en getroud (40%), woonagtig in hulle eie huise (68%) en bly reeds langer as drie jaar in die munisipale gebied (57%).
dc.format.extent143 leaves : illustrations
dc.identifier.urihttp://hdl.handle.net/10019.1/50736
dc.language.isoen_ZA
dc.publisherStellenbosch : Stellenbosch University
dc.rights.holderStellenbosch University
dc.subjectMunicipal services -- South Africa -- Eastern Cape -- Public opinionen_ZA
dc.subjectDissertations -- Public management and planningen_ZA
dc.titlePerceptions of municipal services by the Nelson Mandela Metropolitan Municipality residents in the Eastern Cape of South Africaen_ZA
dc.typeThesis
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