The reliability of commuter rail service in the City of Cape Town : a grounded theory approach for identifying the factors affecting the provision of a reliable commuter rail service

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dc.contributor.authorZincume, Philani Ndunaen_ZA
dc.contributor.authorRyan, Tomen_ZA
dc.contributor.authorShaw, Corrinneen_ZA
dc.date.accessioned2020-03-03T08:10:04Z
dc.date.available2020-03-03T08:10:04Z
dc.date.issued2018
dc.descriptionCITATION: Zincume, P. N., Ryan, T. & Shaw, C. 2018. The reliability of commuter rail service in the city of cape town : a grounded theory approach for identifying the factors affecting the provision of a reliable commuter rail service. In SAIIE29 Proceedings, 24-26 October 2018, Spier, Stellenbosch, South Africa.
dc.descriptionThe original publication is available at https://conferences.sun.ac.za/index.php/saiie29/saiie29/schedConf/presentations
dc.description.abstractThe 2013 survey conducted by the National Household Travel Survey found that the majority of the commuter rail service users are dissatisfied with the quality of the service due to the lack of reliability characterised by the increase in the percentage of train cancellations and delays. This paper uses the Grounded Theory as its main methodology and develops the theory of commuter rail provision using Systems Archetypes and presents it in the form of a Causal Loop Diagram. The developed theory is then used to recommend a solution loop that seeks to improve the quality of commuter rail service.en_ZA
dc.description.urihttps://conferences.sun.ac.za/index.php/saiie29/saiie29/paper/view/3641
dc.description.versionPublisher's version
dc.format.extent14 pages
dc.identifier.citationZincume, P. N., Ryan, T. & Shaw, C. 2018. The reliability of commuter rail service in the city of cape town : a grounded theory approach for identifying the factors affecting the provision of a reliable commuter rail service. In SAIIE29 Proceedings, 24-26 October 2018, Spier, Stellenbosch, South Africa
dc.identifier.urihttp://hdl.handle.net/10019.1/107569
dc.language.isoen_ZAen_ZA
dc.publisherSouth African Institute for Industrial Engineering
dc.rights.holderAuthors retain copyright
dc.subjectCommuter rail service -- South Africa -- Cape Townen_ZA
dc.subjectRailroads -- Commuting traffic -- Quality controlen_ZA
dc.subjectGrounded theoryen_ZA
dc.subjectCommuters -- Researchen_ZA
dc.subjectConsumer satisfactionen_ZA
dc.titleThe reliability of commuter rail service in the City of Cape Town : a grounded theory approach for identifying the factors affecting the provision of a reliable commuter rail serviceen_ZA
dc.typeConference Paperen_ZA
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