Enhancing the use of internet banking in an emerging market

dc.contributor.authorNel, Jacquesen_ZA
dc.contributor.authorBoshoff, Christoen_ZA
dc.date.accessioned2016-04-25T13:46:39Z
dc.date.available2016-04-25T13:46:39Z
dc.date.issued2014
dc.descriptionCITATION: Nel, J. & Boshoff, C. 2014. Enhancing the use of internet banking in an emerging market. South African Journal of Economic and Management Sciences, 17(5):624-638.en_ZA
dc.descriptionThe original publication is available at http://www.sajems.org
dc.description.abstractElectronic banking services such as internet banking offer bank clients substantial benefits over traditional banking channels. Although internet banking has been around for many years, increasing the use of the service by bank clients remains a priority for many managers of internet banking services. To address this managerial concern, the study investigates the factors that contribute to the enhanced use of internet banking by bank clients. Based on a literature review, internet-banking factors that could influence bank clients’ actual use of internet banking were identified. Data were collected from 1 156 users of internet banking. The results of the study showed that two factors influence internet banking usage, namely internet banking facilitating conditions and internet banking risk beliefs. The more favourable internet banking facilitating conditions are perceived to be, the more likely bank clients are to increase their use of internet banking. On the other hand, the greater the perceived risks associated with internet banking, the less the chances are that clients will do their banking through the internet. On the basis of these results, recommendations are provided to enhance the use of internet banking.en_ZA
dc.description.urihttp://www.sajems.org/index.php/sajems/article/view/775
dc.description.versionPublisher's versionen_ZA
dc.format.extent15 pages
dc.identifier.citationNel, J. & Boshoff, C. 2014. Enhancing the use of internet banking in an emerging market. South African Journal of Economic and Management Sciences, 17(5):624-638.en_ZA
dc.identifier.issn2222-3436 (Online)
dc.identifier.urihttp://hdl.handle.net/10019.1/98943
dc.language.isoen_ZAen_ZA
dc.publisherUniversity of Pretoriaen_ZA
dc.rights.holderUniversity of Pretoriav
dc.subjectInternet bankingen_ZA
dc.subjectInternet banking -- Public opinionen_ZA
dc.subjectConsumers' preferencesen_ZA
dc.titleEnhancing the use of internet banking in an emerging marketen_ZA
dc.typeArticleen_ZA
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