The mediating role of Self-efficacy and the moderating role of Family Supportive Organisational Perception o n the relationship between Work-Life Balance Conflict and Emotional Exhaustion
Date
2024-12
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Stellenbosch : Stellenbosch University
Abstract
The world has seen unparalleled change as a result of the COVID-19 virus. The epidemic has unquestionably had a significant impact on employees' work schedules, which has affected how they carry out their obligations. There has not yet been much research on these recent phenomena. This study investigated the impact of work-life balance (WLB) conflict on emotional exhaustion among South African employees during the COVID-19 pandemic, considering the mediating role of self-efficacy and the moderating influence of family-supportive organisational perception (FSOP). Drawing on literature emphasising the challenges of remote work and the importance of organisational support, the study addressed gaps in understanding the specific dynamics of WLB conflict, emotional exhaustion, self-efficacy, and FSOP within the South African context.
The research methodology employed a quantitative approach, utilising Partial Least Square-Structural Equation Modeling (PLS-SEM) to analyse data. The research design adopted an explanatory approach with a correlational, cross-sectional design. Data collection was conducted through an online questionnaire distributed via professional networking platforms, with a sample size of 451 respondents determined using a non-probability sampling technique.
The findings revealed a significant relationship between WLB conflict and emotional exhaustion, suggesting that employee emotional exhaustion is influenced by WLB conflict to some extent. Furthermore, the moderating role of FSOP between WLB conflict and emotional exhaustion is significant. However, the study did not find evidence to support the mediation of self-efficacy in the relationship between WLB conflict and emotional exhaustion. The effects of work interference with personal life (WIPL) on self-efficacy and self-efficacy on emotional exhaustion were statistically nonsignificant. The findings contribute to both theoretical and practical knowledge by shedding light on the mechanisms through which WLB conflict influences emotional exhaustion and the roles of self-efficacy and FSOP in mitigating its effects. The study offers insights for organisations to support employee well-being, enhance productivity, and adapt to the challenges of remote work, ultimately fostering a healthier and more sustainable work environment.
Description
Thesis (MCom)--Stellenbosch University, 2024.