Applying the nominal group technique in an employment relations conflict situation : a case study of a university maintenance section in South Africa

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vanderwaal_applying_2009.pdf(719.43 KB)
Date
2009-09
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Journal ISSN
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Publisher
AOSIS Publishing
Abstract
After a breakdown in employment relations in the maintenance section of a higher education institution, the authors were asked to intervene in order to try and solve the employment relations conflict situation. It was decided to employ the Nominal Group Technique (NGT) as a tool in problem identification during conflict in the workplace. An initial investigation of documentation and interviews with prominent individuals in the organisation was carried out. The NGT was then used in four focus group discussions to determine the important issues as seen by staff members. The NGT facilitates the determination of shared perceptions and the ranking of ideas. The NGT was used in diverse groups, necessitating adaptations to the technique. The perceived causes of the conflict were established. The NGT can be used in a conflict situation in the workplace in order to establish the perceived causes of employment relations conflict.
Description
CITATION: Van Der Waal, C. S. & Uys, J. M. 2009. Applying the nominal group technique in an employment relations conflict situation : a case study of a university maintenance section in South Africa. SA Journal of Human Resource Management / SA Tydskrif van Menslikehulpbronbestuur, 7(1): 1-7, doi: 10.4102/sajhrm.v7i1.232.
The original publication is available at http://www.sajhrm.co.za
Keywords
Nominal Group Technique (NGT), Industrial relations -- South Africa, Conflict management -- South Africa, Interpersonal conflict -- South Africa
Citation
Van Der Waal, C. S. & Uys, J. M. 2009. Applying the nominal group technique in an employment relations conflict situation : a case study of a university maintenance section in South Africa. SA Journal of Human Resource Management / SA Tydskrif van Menslikehulpbronbestuur, 7(1): 1-7, doi: 10.4102/sajhrm.v7i1.232
URI
http://hdl.handle.net/10019.1/19433
Collections
Research Articles (Sociology and Social Anthropology)