A comparative study of the e-Government Services of South Africa, Brazil, and Estonia

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dc.contributor.advisorWatson-Saes, Nanetteen_ZA
dc.contributor.authorCoetzer, Shanti-Gitaen_ZA
dc.contributor.otherStellenbosch University. Faculty of Arts and Social Sciences. Dept. of Information Science.en_ZA
dc.date.accessioned2022-03-11T06:52:40Z
dc.date.accessioned2022-04-29T09:37:12Z
dc.date.available2022-03-11T06:52:40Z
dc.date.available2022-04-29T09:37:12Z
dc.date.issued2022-04
dc.descriptionThesis (MPhil)--Stellenbosch University, 2022.en_ZA
dc.description.abstractENGLISH ABSTRACT: The thesis compares the e-government services of South Africa to two benchmark countries, namely Estonia, a world-leader in e-government, and Brazil, a developing country peer of South Africa. The focus is in particular on the government-to-citizen services offered in the three countries. A description of the UN’s e-government development index and an explanation of the five-stage e-government maturity model (emerging, enhanced, interactive, transactional, and integrated presence) precede the comparison. A narrative overview of e-government services provided to citizens in South Africa and a brief history of their development is provided before the thesis compares the current status quo to Brazil and Estonia. The comparison involves discussing each e-government service offered to citizens in terms of the five-stage e-government maturity model. The analysis shows that whilst all but one of e-government services offered to citizens in Estonia has a transactional presence, maturity is more uneven in Brazil and South Africa. However, Brazil is the only country to offer seamless integration for two services. About half of the services offered in South Africa are in the earliest emerging presence phase, but personal documentation, payment of tax, and utility bills offer a transactional presence. On the whole, South Africa lags slightly behind Brazil and further behind Estonia. Most notably, South Africa lacks a single portal for citizens to access e-government services. However, South Africa has a detailed e-government strategy for improving the services to citizens.en_ZA
dc.description.abstractAFRIKAANSE OPSOMMING: Die tesis vergelyk die e-regeringsdienste van Suid-Afrika met twee maatstafmaatskappye, naamlik Estland, 'n wereldleier op die gebied van e-regering, en Brasilie, 'n ontwikkelende land wat 'n eweknie van Suid-Afrika is. Die fokus is hoofsaaklik op die regering-aan-burger-dienste wat in gemelde drie lande gebied word. Die vergelyking word voorafgegaan deur 'n beskrywing van die VN se e-regering-ontwikkelingsindeks en 'n verduideliking van die vyfstadium-rypheidsmodel vir e-regering (ontluikende, uitgebreide, interaktiewe, transaksionele, en geintegreerde teenwoordigheid). 'n Narratiewe oorsig oor e-regeringsdienste wat in Suid-Afrika aan burgers gebied word en 'n bondige geskiedenis daarvan word verskaf voor die tesis die status quo met Brasilie en Estland vergelyk. Die vergelyking behels die bespreking van elke e-regeringsdiens wat aan burgers gebied word aan die hand van die vyfstadium-rypheidsmodel vir e-regering. Die ontleding toon dat, hoewel al die e-regeringsdienste op een na wat aan burgers in Estland gebied word 'n transaksionele teenwoordigheid het, rypheid meer ongelyk is in Brasilie en Suid-Afrika. Nogtans is Brasilie die enigste land wat in die geval van twee dienste naatlose integrasie bied. Ongeveer die helfte van die dienste wat in Suid-Afrika gebied word, verkeer in die vroegste fase van ontluikende teenwoordigheid, maar persoonlike dokumentasie, belastingbetaling, en nutsdiensterekenings bied 'n transaksionele teenwoordigheid. In die geheel beskou toon Suid-Afrika 'n geringe agterstand in vergelyking met Brasilie en 'n groter agterstand in vergelyking met Estland. Die merkbaarste verskynsel is dat Suid-Afrika te kort skiet wat 'n enkele kanaal vir burgers se toegang tot e-regeringsdienste betref. Desnieteenstaande het Suid-Afrika 'n gedetaileerde e-regeringstrategie vir die verbetering van dienste aan burgers.af_ZA
dc.description.versionMastersen_ZA
dc.format.extentvii, 107 pages : illustrationsen_ZA
dc.identifier.urihttp://hdl.handle.net/10019.1/124857
dc.language.isoen_ZAen_ZA
dc.publisherStellenbosch : Stellenbosch Universityen_ZA
dc.rights.holderStellenbosch Universityen_ZA
dc.subjectElectronic government information -- South Africaen_ZA
dc.subjectElectronic government information -- Brazilen_ZA
dc.subjectElectronic government information -- Estoniaen_ZA
dc.subjectPublic administration -- Technological innovations -- South Africaen_ZA
dc.subjectPublic administration -- Technological innovations -- Brazilen_ZA
dc.subjectPublic administration -- Technological innovations -- Estoniaen_ZA
dc.subjectInformation technology -- Political studiesen_ZA
dc.subjectElectronic commerceen_ZA
dc.subjectCommunication in politicsen_ZA
dc.subjectUCTD
dc.titleA comparative study of the e-Government Services of South Africa, Brazil, and Estoniaen_ZA
dc.typeThesisen_ZA
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