Development through e-government : strategic options for South African application

Heginbotham, Melanie Janet (2006-03)

Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2006.


Information and communication technologies are rapidly changing the future of public administration. The desire to become part of the “Information Age” has instigated a worldwide transformation process that puts information and communication technologies at the heart of government processes and practices. One strategy that embraces these technologies is electronic government (e-government). The ability to provide government services and information online is becoming a benchmark for governments in both developed and developing nations. E-government has arrived in South Africa and slowly it is starting to shape our lives. Improved service delivery, access to information, an open and transparent form of government and the ability to participate in certain government activities are just some of the advantages that e-government has to offer. Although disparities in access and education levels remain a constant hindrance in South Africa, the e-government strategy does have the potential to promote community development. By providing an opportunity to learn a new skill, gain new information and participate in your local government activities, e-government has the potential to empower local citizens thereby promoting community development. The acquisition of new knowledge is a vital tool in today’s modern society. Therefore, through the provision of new knowledge e-government is a strategy for the future.

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