Instrument to evaluate to which extent the operational support information system (OSIS) adds value to the South African Air Force (SAAF)

Hattingh, Maria Jacoba (2005-12)

Thesis (MMil (Computer Information Systems))--University of Stellenbosch, 2005.


Since the 1940s, the evaluation of information systems has been the topic of many authors’ research. When taking into account the amount of resources invested in an organisation’s information systems, especially in the present fiscal conditions, then the evaluation of an information system’s success is imperative. Traditionally, monetarybased evaluation measures were used to evaluate the success of an information system, however, these types of measures were found to be inadequate in their attempt to measure the complexity of information systems successfully. Surrogate measures, such as the user’s satisfaction with the information system, were developed to replace monetary-based evaluation measures. These forms of measures are often perceptual by nature and usually encompass the different stakeholders involved in the information system.

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