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Applying the nominal group technique in an employment relations conflict situation : a case study of a university maintenance section in South Africa

dc.contributor.authorVan Der Waal, Cornelis (Kees) S.en_ZA
dc.contributor.authorUys, Josephine (Tina) M.en_ZA
dc.date.accessioned2012-02-01T07:36:10Z
dc.date.available2012-02-01T07:36:10Z
dc.date.issued2009-09
dc.identifier.citationVan Der Waal, C. S. & Uys, J. M. 2009. Applying the nominal group technique in an employment relations conflict situation : a case study of a university maintenance section in South Africa. SA Journal of Human Resource Management / SA Tydskrif van Menslikehulpbronbestuur, 7(1): 1-7, doi: 10.4102/sajhrm.v7i1.232
dc.identifier.issn2071-078X (online)
dc.identifier.issn1683-7584 (print)
dc.identifier.otherdoi:10.4102/sajhrm.v7i1.232
dc.identifier.urihttp://hdl.handle.net/10019.1/19433
dc.descriptionCITATION: Van Der Waal, C. S. & Uys, J. M. 2009. Applying the nominal group technique in an employment relations conflict situation : a case study of a university maintenance section in South Africa. SA Journal of Human Resource Management / SA Tydskrif van Menslikehulpbronbestuur, 7(1): 1-7, doi: 10.4102/sajhrm.v7i1.232.
dc.descriptionThe original publication is available at http://www.sajhrm.co.za
dc.description.abstractAfter a breakdown in employment relations in the maintenance section of a higher education institution, the authors were asked to intervene in order to try and solve the employment relations conflict situation. It was decided to employ the Nominal Group Technique (NGT) as a tool in problem identification during conflict in the workplace. An initial investigation of documentation and interviews with prominent individuals in the organisation was carried out. The NGT was then used in four focus group discussions to determine the important issues as seen by staff members. The NGT facilitates the determination of shared perceptions and the ranking of ideas. The NGT was used in diverse groups, necessitating adaptations to the technique. The perceived causes of the conflict were established. The NGT can be used in a conflict situation in the workplace in order to establish the perceived causes of employment relations conflict.en_ZA
dc.description.urihttp://www.sajhrm.co.za/index.php/sajhrm/article/view/232
dc.format.extent7 pages
dc.language.isoen_ZAen_ZA
dc.publisherAOSIS Publishingen_ZA
dc.subjectNominal Group Technique (NGT)en_ZA
dc.subjectIndustrial relations -- South Africaen_ZA
dc.subjectConflict management -- South Africaen_ZA
dc.subjectInterpersonal conflict -- South Africaen_ZA
dc.titleApplying the nominal group technique in an employment relations conflict situation : a case study of a university maintenance section in South Africaen_ZA
dc.typeArticleen_ZA
dc.description.versionPublisher's versionen_ZA
dc.rights.holderAuthors retain copyrighten_ZA


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