An AHP-based evaluation of maintenance excellence cirteria
CITATION: Tendayi, T. G. & Fourie, C. An AHP-based evaluation of maintenance excellence cirteria. In SAIIE26 Proceedings, 14–16 July 2014, Muldersdrift, South Africa.
The original publication is available at http://conferences.sun.ac.za/index.php/saiie
ENGLISH ABSTRACT: A state of Maintenance Excellence is when an organisation has achieved best maintenance practice standards and has reached the benchmark for the performance of maintenance operations. Various models exist in literature that highlight what elements need to be present in an organization in order to achieve maintenance excellence standards. However, these standards have to be prioritised according to the current state of the organisation’s operations. The Analytic Hierarchy Process (AHP) is a technique that is useful in establishing the priority and importance of individual decision-making alternatives through pairwise comparisons. In this study, the AHP process is used to evaluate a set of organisation-specific maintenance excellence criteria. A railway rolling stock maintenance organisation in the Western Cape region of South Africa is used as a case study for this exercise. By applying AHP to the results obtained from a survey conducted at the case study, some inconsistencies were found in the judgments made by the respondents. AHP was then used again to revise these judgments to make them more consistent. The end result of the study was a set of weighted and prioritized maintenance excellence criteria which will be useful in the organization’s endeavors to attain maintenance excellence.