Browsing by Author "Tukwayo, Pamela Charmaine"

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    Evaluation of the effectiveness of the implementation of the staff performance management ystem in the Department of Social Development : a case study of Eerste River Office
    (Stellenbosch : Stellenbosch University, 2018-12) Tukwayo, Pamela Charmaine; Ndevu, Zwelinzima; Stellenbosch University. Faculty of Economic and Management Sciences. School of Public Leadership.
    ENGLISH SUMMARY : The performance management system presents one of the major issues concerning management of staff performance within government departments in South Africa. The purpose of this study was to evaluate the implementation and effectiveness of the staff performance management system at the Department of Social Development in the Eerste River office. It also aimed to identify challenges experienced during the implementation process of performance evaluation systems. Primary literature from different theorists was used as a point of departure for the research study. The literature comprised theoretical books, government legislative documents, journals, articles, policies and legislation pertaining to dealing with challenges of performance management implementation. The research study made use of qualitative and quantitative research methodology. The objective of achieving performance evaluation was pursued through an evaluation of existing literature and concepts of performance management systems and linking this with regulations guiding the process of performance management within the organisation. The data were collected through the use of a questionnaire as an instrument tool, which collected data from respondents in the organisation. Recommendations were made to formulate a performance evaluation checklist, a year planner with attached timeframes, and to allocate responsible employees at Eerste River to facilitate the process of performance evaluation in alignment with the schedule of the head office of the Department of Social Development. The managers and supervisors were found to be implementing the systems effectively and efficiently. The managers and staff performed in compliance with the norms and standards stipulated in the organisational policies. One concern uncovered by the researcher was that managers and supervisors were confronted with limited time when implementing the systems. Staff members found to be underperforming via their performance evaluation should be involved in a staff development plan, and supervisors should ensure that the plan is implemented. Further research studies could focus on evaluating the outcomes of performance evaluations.