Browsing by Author "Smit, Johan"

Now showing 1 - 1 of 1
  • Thumbnail Image
    Item
    Developing a performance measurement framework for the south african wine supply chain: a focus on the bulk export segment
    (Stellenbosch : Stellenbosch University, 2016-03) Smit, Johan; Van Eeden, Joubert; Stellenbosch University. Faculty of Engineering. Dept. of Process Engineering.
    ENGLISH ABSTRACT: The purpose of this study was to develop a performance measuring framework for the South African (SA) wine supply chain, focusing on the bulk export segment. Cellars lack supply chain knowledge, and, as a result, under-perform from a supply chain perspective. The framework will enable cellars to measure relevant processes whereby logistical performance can be improved and, in the process, advance the SA wine industry as a whole. In addition, this framework will enable cellars to benchmark quantitative supply chain data and compare it to other cellars or in future, to other countries competing in the same market. The performance measuring framework was developed using an emergent multi-phased exploratory approach. This thesis presents the exploratory approach as two distinct interactive phases, qualitative data collection to be the first approach and then quantitative. The explanatory approach was conducted in concurrent strands over a period of time that constituted a multi-phased approach. Multiple semi-structured and unstructured interviews were scheduled with cellars, freight forwarders and the department of agriculture, forestry and fisheries. In addition, projects were conducted by final year undergraduates, surveys were sent out and workshops were scheduled, each contributing to the quantitative and qualitative data comprising this thesis. For this thesis, the cellars represented 29.2 % of SA's bulk export segment and the representative freight forwarders were responsible for roughly 77.5% of SA's bulk exports. These samples were deemed sufficient in size to represent the knowledge of the segment. Findings revealed that cellars use insuficient supply chain segmentations. Their systems are not configured to record data in segments, which made it difficult to collect the required quantitative data. Moreover, cellars are generally unaware of activities occurring further down the supply chain and, as a result, freight forwarders were approached to obtain quantitative data. In spite of this complication, an ideal framework was developed using primarily qualitative data. The ideal framework includes metrics that differentiates the various cellars focusing on bulk exports from one another. In conclusion, cellars should firstly, reconfigure their systems to record data in the segments proposed by this study. This will enable cellars to calculate the metrics in a segmented manner, thereby enabling them to compare different supply chains with one another. Secondly, cellars should ascertain which of their attributes demand the most attention or improvement, or alternatively, which attribute is best aligned with their strategy. The selected attribute should be implemented first in order to provide a platform on which other attributes should be implemented to avoid making unnecessary errors again. Finally, once all attributes have been implemented correctly at each cellar, benchmarking can commence. This will enable cellars to compare processes with one another, identify gaps in their processes, improve logistical operations and advance the industry as a whole.