Browsing by Author "Ruiters, Matthew Francis"
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- ItemThe experiences of nurses regarding bullying at public hospitals in the Cape Metropole(Stellenbosch : Stellenbosch University, 2020-03) Ruiters, Matthew Francis; Anthonie, Ramona; Stellenbosch University. Faculty of Medicine and Health Sciences. Dept. of Nursing & Midwifery.ENGLISH SUMMARY : Workplace bullying is a worldwide concern. However, it is underreported due to the embarrassment or fear that the victim encounters. Moreover, bullying affects the victims’ job performance and places their and the patient’s health and safety at risk. The aim of this study was to explore the experiences of nurses regarding bullying in public hospitals in the Cape Metropole. The objectives of the study were to: - Describe nurses’ experiences of bullying in the workplace - Gain an understanding of the manifestation of bullying in the workplace - Describe current organizational management strategies of bullying in the workplace An exploratory descriptive qualitative design was applied. A sample size of n=12 was drawn from a total population of N=377, by using a purposive sampling technique. A pilot interview was also completed using an individual interview with a semi-structured interview guide that was based on the objectives of the study and validated by experts in the field before data collection. Trustworthiness was ensured by adhering to Lincoln and Guba’s criteria of credibility, confirmability, transferability and dependability. All ethical principles were met. Five themes emerged from the data analysis, i.e. anti-bullying strategies, workplace environment, workforce planning and management, occupational health and safety and quality of patient care. The findings of the study indicated that bullying amongst nurses in the emergency/trauma departments are real. Nurses need guidance in the management thereof, particularly with the reporting system. Furthermore, training and education for both managers and nurses regarding bullying in the workplace require clear policies and procedures.