Browsing by Author "Muzamhindo, Spiwe"

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    Creating Public Value through innovation (E-government) and improvement: Case study of the South African Social Security Agency (SASSA) Alice Office, Eastern Cape.
    (Stellenbosch : Stellenbosch University, 2016-12) Muzamhindo, Spiwe; Isaacs, Deyana; Stellenbosch University. Faculty of Economic and Management Sciences. School of Public Leadership.
    ENGLISH SUMMARY : Delivery mechanisms or payment systems are a critical element of social-transfer programmes because they absorb a high proportion of administrative burdens and operations. The goal of a payment system is to successfully distribute the correct amount of benefits, to the right people, at the right time. The study adopted Moore & Khagram’s strategic triangle for use of the public value concept in relation to e-government. Introducing e-government not only as a tool to display services online but also as a mechanism enabling the government to create public value to its citizens. The South African Social Security Agency, Alice local office contributed to this research, their participation helped to analyse and understand more of the newly introduced South African Social Security Agency Biometric Payment System. Interviews and questionnaires were used to gather information from the public and the staff at Alice office. The research findings imply that e-government solutions create public value, and innovations such as the South African Social Security Agency Biometric payment system offer many advantages and gains to both the public as taxpayers, overseers, beneficiaries and to South African Social Security Agency as an Institution. The research concluded that using e-government, which eliminates the physical presence of officers, the queues, and paperwork, which thus create public value, could increase the efficiency and effectiveness of services. The research would however; recommend for more improvements into the new payment system such as the security measures that can curb unauthorized deductions. Key words: e-governance/e-government, service delivery, public value creation, ICT.