Browsing by Author "Mamabolo, Makgontshane Wilfred"
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- ItemKnowledge management and risk : a case study in Sasol between 2005 and 2009(Stellenbosch : Stellenbosch University, 2012-12) Mamabolo, Makgontshane Wilfred; Botha, Daniel F.; Stellenbosch University. Faculty of Arts and Social Sciences. Dept. of Information Science.ENGLISH ABSTRACT: SUMMARY This research studies the concept of Knowledge Management (KM) in organisations and also its integration with other structures. While KM is seen as being beneficial to organisations, it is of crucial importance for its proponents not to overlook the fact that it may also have disadvantages. There are numerous publications, both scholarly and otherwise, that describe how a well-implemented KM initiative can add value to an enterprise by improving the sharing of information between managers and employees, but the risk factors around instituting KM have not received the same attention. Its proponents have generally inadequately explained how even a “well-implemented” KM initiative can spell disaster for an organisation; KM, like other management theories such as Total Quality Management (TAM), Business Process Re-Engineering (BPR) and others, can and have failed and there needs to be an understanding of why this happens. This research looks at the risk and value issues that come with KM and the various ways in which these risks may be mitigated and the value retained. In particular, the integration of KM with management initiatives like Value Management (V.M) and Risk Management (RM) will be examined. This process is seen as problematic because of the nature of the interrelationship between KM on the one hand and V.M and RM on the other. It is argued that only when organisations fully understand this interrelationship, can they begin to integrate risk and Value Management into their Knowledge Management initiatives. Therefore, the analysis of the relationship between Value Management and Risk Management as semi or fully formalised management processes plays an important part in the research. The study examines cases where V.M and RM have been incorporated in KM implementations in the South African petrochemical industry in an attempt to arrive at a more accurate assessment of this process. The study argues that Knowledge Management can pose a threat to any organisation that does not manage its attendant risks as well as it does its benefits. As an example, this research looks at how knowledge workers can be deployed by knowledge managers to add value to an enterprise without risking the loss of its intellectual capital, for instance when such workers are recruited by competitors. The finding of this thesis are somewhat varied in nature. As far as this research is concerned there are no adequate and streamlined measures taken to analyse risk in SASTECH, particularly Risk that comes with or as a result of Knowledge Management. As a consequence there are no formalised control measures and review processes put into place for monitoring these risks.