Browsing by Author "Malan, Johan"

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    Intention to quit in the financial services industry : antecedents and managerial implications
    (AOSIS, 2020-12) Van der Merwe, Bahia; Malan, Johan; Bruwer, Ronel
    Background: A review of the literature revealed that the demanding and often challenging nature of work increases the turnover intention of employees. This trend is especially evident within the South African financial services industry. Aim: The research goal was to explore and empirically test a theoretical model identifying the most salient causes of turnover intention among sales employees employed by financial organisations operating in the South African financial service industry. Setting: The study was conducted on employees operating within the financial service industry in South Africa. Methods: The current study collected quantitative data from 102 employees of insurance or banking or investment companies, using a web-based compilation of standardised questionnaires. This followed a previous study by the research group that collected quantitative and qualitative data from 122 employees operating in an insurance environment, using a combination of an open-ended questionnaire and standardised instruments. Results: The results of the current study confirmed the significance of the paths between turnover intention and employee engagement, time wasted on non-core activities, perceived career development opportunities, and perceived supervisor support, mediated by perceived employee engagement. Conclusion: A replication of this study using a longitudinal research design is recommended in order to overcome the methodological limitations of the current study. The conceptual model developed in this study identified relationships that could be used as guidelines to effectively manage the retention of personal financial advisors in the financial service industry in South Africa.
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    Variance in employee engagement : a qualitative analysis amongst public school teachers in the Cape Winelands education district
    (AOSIS, 2020) Vermooten, Nicola; Malan, Johan; Boonzaier, Billy
    Orientation: The Global Competitiveness Index Report 2017 – 2018, which ranks the quality of 124 countries’ education system, positioned South Africa 114th. Challenges with the quality of basic education offered in many public schools across South Africa are attributed to the lack of employee engagement amongst teachers. Research purpose: The aim of this study was, firstly, to identify the most salient antecedents of variance in employee engagement amongst teachers and, secondly, to explore the relational dynamics that exist amongst these antecedents. Motivation for the study: The study was motivated by the intention to inform human resource practices and interventions that can be adopted to facilitate optimal teacher engagement and subsequently performance. Research approach/design and method: A modified version of the interactive qualitative analysis (IQA) methodology was adopted to generate and collect primary qualitative data, but the data analysis was performed in accordance with the prescribed methodology. Initial (n = 37) and follow-up (n = 28) individual interviews were conducted amongst teachers from 12 mainstream public schools in the Cape Winelands education district. Main findings: Teacher-level, school-level, community-level and societal-level determinants were identified that explain variance in employee engagement amongst teachers. Practical/managerial implications: Human resource practices and interventions that may nurture employee engagement amongst teachers are recommended. Contribution/value-add: This study identified the most salient antecedents of variance in employee engagement amongst teachers in the Cape Winelands District and the findings allow for a number of recommendations regarding interventions to facilitate teacher engagement and ultimately performance.