Browsing by Author "Mafuya, Mlondolozi"
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- ItemPerceptions of municipal services by the Nelson Mandela Metropolitan Municipality residents in the Eastern Cape of South Africa(Stellenbosch : Stellenbosch University, 2007-03) Mafuya, Mlondolozi; Schwella, Erwin; Stellenbosch University. Faculty of Economic and Management Sciences. School of Public Leadership.ENGLISH ABSTRACT: An exploratory study was undertaken to explore Walmer Township residents' perceptions of Nelson Mandela Metropolitan Municipality (NMMM) services. To this end, a household survey was conducted, involving a systematic random sample of 100 household heads. Data was collected using a pilot tested structured questionnaire by trained interviewers. Male respondents (52%) were slightly more than female ones (48%). Respondents were middle aged (mean age= 40.39, SD = 13.99), predominantly African (94.9%), earned less than R3000 (75%), employed (58%) and had high school (45%) and tertiary education (28%). They were mainly single (43%) and married (40%), living in their own homes (68%), and had stayed in the municipality for more than three years (57%).