Browsing by Author "Kgaphola, Leshoro Phinny"

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    Evaluating the effectiveness of service delivery : with special focus on Stellenbosch Municipality's water supply
    (Stellenbosch : Stellenbosch University, 2019-04) Kgaphola, Leshoro Phinny; Mortimer, Len; Stellenbosch University. Faculty of Economic and Management Sciences. School of Public Leadership.
    ENGLISH SUMMARY : Local government, which is the closest sphere of government to the people, serves to deliver services to the citizens as stipulated in the Constitution of the Republic of South Africa, Act 108 of 1996 and various legislations regulating local government. The delivery of effective, efficient and quality services in an equitable and sustainable manner has become a common challenge to numerous municipalities in South Africa (SA) due to poor governance, maladministration etc. The purpose of this study was to evaluate the effectiveness of service delivery at Stellenbosch Municipality, with water supply as the selected type of basic service for conducting this research project. The study was based on comparative analysis between Kayamandi Township and Rozendal suburb as the chosen areas of case study analysis. A qualitative study was conducted through an open-ended questionnaire as a data collection tool. The target number of 30 at Kayamandi was reached whereas only 18 participants at Rozendal participated. Sampling methods, particularly the probability and non-probability sampling methods were employed and participants were categorised in terms of their gender, age group, education level, employment and socioeconomic status. The study noted that the participation of females and adults dominated at Rozendal whereas in Kayamandi males dominated participation. Nonetheless, the participants in both areas participated being familiar with the nature of service delivery at local government level. The study found that the water supply at Stellenbosch Municipality is not bad except the problem of water shortage and water restriction measures based on high tariffs and penalties that negatively affected many citizens. Given this, the Municipality is recommended to come up with an effective solution towards water shortage and further deal with water restrictions in a way that does not negatively affect its citizens, particularly the less-privileged groups. One is of the view that water shortage and drought that affected Western Cape, including Stellenbosch, does not reflect incompetency on the part of the Municipality as these occurred as natural phenomenon. However, the Municipality still has responsibilities and constitutional mandate to provide the best possible services under any circumstances.