Browsing by Author "Henning, Lizan"

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    Developing a framework to assess day hospital maturity
    (Stellenbosch : Stellenbosch University, 2017-03) Henning, Lizan; Bam, Wouter; Schutte, Cornelius Stephanus Lodewyk ; Stellenbosch University. Faculty Engineering. Dept. of Industrial Engineering.
    ENGLISH ABSTRACT: The development and distribution of day hospitals in South Africa is still a relatively new concept for which there are no fully-established or developed operational guidelines. In the highly competitive private hospital industry, healthcare leaders and managers require structured guidance on how to operate and manage day hospitals appropriately, in order to facilitate the realisation of organisational goals and the development of enterprise maturity and performance. To address this need, this research study reviews best practices of the day hospital industry in order to propose a maturity model framework for day hospitals within the private healthcare sector of South Africa. The purpose of this maturity model is to provide a framework that enables day hospitals to assess and potentially advance their capability maturity in pursuit of increased efficiency, performance and profitability. An in-depth literature study of the interconnected fields of the problem forms the foundation of the framework. The three key fields studied include: the context of the day hospital industry; the fundamentals of maturity models; and best practices within the day hospital industry. The framework is developed through integrating these three domains which are relevant to the stated research problem. The resulting framework consists of four maturity stages portraying progressive maturity. The framework further consists out of five main focus areas constituting twenty sub-dimensions. These sub-dimensions are obtained from investigating all the various best practices of the day hospital industry. The framework was refined and validated based on interviews and questionnaires completed by four subject matter experts within the day hospital industry. The validation process demonstrated that the framework addresses the identified problem by providing a maturity model that enable day hospitals to assess their capability maturity in pursuit of increased efficiency, performance and profitability. Thus, this research study makes a contribution to the day hospital industry by providing a framework that enables day hospital managers to assess the maturity of their facility, and identify weaknesses that prohibits day hospital efficiency.