Browsing by Author "Haarhoff, Kosie Jacobus"

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    Public private partnerships as an alternative service delivery option : a multiple case study of the healthcare sector
    (Stellenbosch : University of Stellenbosch, 2009-03) Haarhoff, Kosie Jacobus; Uys, Frederik; University of Stellenbosch. Faculty of Economic and Management Sciences. School of Public Management and Planning.
    This study examines the key success factors in the Public Private Partnerships (PPP) field in the Healthcare Sector in South Africa. It gives health departments insight into the factors which should be considered when using PPP procurement and when looking at possible PPP opportunities. The development of PPP’s around the world has urged governments to look at alternative service delivery methods because of increased pressures on government budgets. Public Private Partnerships presents governments with a means of generating private funds for health service delivery whilst government manages the relationship via a negotiated PPP agreement to monitor the quality of services rendered. Different PPP models are applied all over the world depending on the specific needs of countries. Different factors impact on the success of these partnerships and it is essential that government share knowledge and best practices. The study showed that in order for PPP’s to be successful the public institution must do its homework thoroughly and that the legal framework should be conducive for private sector involvement in service delivery. The study showed that the government of a country plays a pivotal role in the PPP process by giving the necessary political support to ensure the trust of foreign investors. The legislative framework is a critical factor in the advancement of PPP procurement and the allocation of risk as an important consideration when pursuing this type of procurement. The study examined three concluded PPP Health Sector agreements in South Africa and looked at lessons learnt, mistakes which were made and what should be avoided in the future. The three PPP’s in South Africa in this study were the first though there are other health sector PPP agreements concluded. The other PPP’s are still in the commencement stage and it is too early to make an assessment at this stage. However, the three case studies conducted give departments a clear picture of the process, the lessons learnt and the impediments in the PPP process. The uniqueness of the South African Health sector also prompted the Government to look at a model which will be best suited to the local market. Best practices from other countries provide useful information and lessons learnt from other countries are also important in a developing PPP environment.
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    Stakeholder relationship management as a tool for municipal public value generation: a case study of five municipalities in the Western Cape
    (Stellenbosch : Stellenbosch University, 2019-12) Haarhoff, Kosie Jacobus; Burger, A. P. Johan; Minderman, Goos; Stellenbosch University. Faculty of Economic and Management Sciences. School of Public Leadership.
    ENGLISH SUMMARY : Municipalities is the sphere of government that works closely with communities and thereby directly interacts with and serves citizens. Enhancing public trust in government, improving public services and achieving social outcomes have been identified as potential and significant areas where public value can be formed that is truly perceivable by citizens. This dissertation reports on an evaluative study of stakeholder relationship management between municipalities and their stakeholders, using five municipalities as case studies to empirically measure this relationship. The dissertation attempts to determine how municipalities in the Western Cape manage their stakeholders and how this management assists in creating public value. The dissertation draws from the strategic triangle of Moore (1995), which entails that leaders can create strategic visions and goals that are clear and socially valuable. The triangle also indicates that if the political and legal support is in place it can help to accomplish the goals of the organisation. The research methodology entails an analysis of relevant literature, policies, legislation, questionnaires and municipal documentation. In addition, the field work utilises a semi-structured mixed questionnaire for conducting interviews with municipal managers (MMs), communication officers and municipal officials. In this dissertation, the researcher opted for stakeholder theory to support public value theory. The dissertation fills a gap in the current literature on local government, providing practical research to municipalities on how to use stakeholder relationship management as a tool to create public value and on how stakeholders can become partners and co-producers within public value structures, networks and/or linkages. The dissertation posits that a new way of dealing with stakeholder relationship management is required. The results show that stakeholder relations management, “through the development of mutually beneficial relationships with external stakeholders, can result in the creation of public value and societal legitimacy”. The dissertation emphasises that responsive local governance is dependent on public trust in those who are leading municipalities: the elected councillors and appointed officials. The dissertation identify principles for effective stakeholder identification and these principles are built in to a stakeholder management model. The results of the dissertation show that engagement with stakeholders is helpful as it develops a better understanding of issues and also bring alternative views to the forefront. The cases provide a clear illustration of how the concept of public value can be used practically when looking at the success of municipalities. A new framework is proposed, based on the critical public values identified, consisting of three main areas. The empirical research findings and case studies provide the basis for the stakeholder relationship management framework. The information gathering occurred through a variety of methods, including focus group meetings, steering committee meetings, interviews, document analysis and workshops. All the stakeholders in the dissertation, with the exception of local suppliers, were consulted. The dissertation also draws on literature on relationship management within the organisational context. A stakeholder relationship management framework is proposed that can be used by individual municipalities in pursuit of an improved relationship with stakeholders. This suggested framework can lead to an improved relationship with municipal stakeholders, as suggested in the literature on stakeholder management. Enhanced stakeholder relationship management will help municipalities to improve capability and execution. This framework is by no means a blueprint to address the problems in municipalities but can contribute towards better service delivery and governance outcomes and the creation of public value. This dissertation also makes a valuable contribution to the current body of stakeholder management research within the local government context.