Browsing by Author "Ferreira, Liisa"

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    Advancing group emotional intelligence through resonant leadership and exploring the effect on group effectiveness
    (Stellenbosch : Stellenbosch University, 2020-12) Ferreira, Liisa; Van der Bank, Francois; Stellenbosch University. Faculty of Economic and Management Sciences. Dept. of Industrial Psychology.
    ENGLISH SUMMARY : Global competitiveness has brought along many changes within organisations during the 21st century. Organisations are required to be adaptive to the rapidly changing world of work and its demands. One of the key factors that have shown to enhance an organisation’s capacity to be adaptive, is effective group work (Kozlowski & Bell, 2013). This realisation has led to a structural transition from individual work to group work in organisations (Brad, 2015; Koman & Wolff, 2008). However, not all groups are necessarily effective. Given the vast amount of research suggesting that groups with high emotional intelligence display higher levels of performance than groups with low emotional intelligence (Jordan et al., 2002; Wong & Law, 2002), this study was directed at understanding the sources of emotional intelligence in groups; and particularly, the role of Resonant Leadership as a facilitator of group emotional intelligence. The study made use of an ex post facto correlational design with a convenience sample of 321 individuals who responded to the questionnaires. Respondents had to rate their group leader on the four dimensions of Resonant Leadership (visionary, coaching, affiliative and democratic), using a new scale developed for the study, the Resonant Leadership Scale. To operationalise group emotional intelligence, they had to rate the presence of nine group norms using the Emotionally Competent Group Norms Scale. The overall effectiveness of the group was measured by the Collective Beliefs Scale representing the dimensions of trust, group identity and group efficacy. Finally, in order to control for the group members’ own emotional intelligence, the participants had to indicate their aggregate perceptions of the emotional intelligence of the individuals comprising their group in the Group Member Emotional Intelligence Scale. Structural equation modelling with partial least squares was used to analyse the fit of the measurement and structural model. All five of the hypothesised paths within the structural (inner) model were found to be statistically significant. The results revealed that in addition to the individual members’ own emotional intelligence, the style of leadership in the group (i.e. Resonant Leadership) play’s a significant role in the facilitation of group emotional intelligence, which was measured through nine Group Emotional Intelligence Norms (understand team members, address unacceptable behaviour, demonstrate caring, reviewing the team, support expressions, build optimism, proactive problem-solving, understand team context, and building external relationships). Furthermore, the results confirmed that Group Emotional Intelligence Norms have a positive impact on group performance, as denoted by the Collective Beliefs of trust, group identity and group efficacy. The results contributed to the development and validation of the Resonant Leadership Scale, and has also helped to formulate recommendations to organisations in the form of interventions aimed specifically at increasing group performance.