(Stellenbosch : University of Stellenbosch Business School, 2007-08) Marais, Jana
Companies are increasingly looking at new technology to overcome the toughest
challenge of successful knowledge management, namely to encourage people to share
the knowledge in their heads with others. Blogs, online diaries, and wikis – where people
can change or add things on websites – are being used more and more by employees
to share information with other people who are interested in specific subjects. For
knowledge management to work well the applications must be integrated with that
which users do on their computers on a daily basis. The good news is that organisations
do not have to spend a fortune on specific knowledge management software, but can
think innovatively about available technologies and use them in new ways to achieve
knowledge management goals.