(Stellenbosch : University of Stellenbosch, 2005-12) Hattingh, Maria Jacoba; Botha, D. F.; Renken, J. C.; University of Stellenbosch. Faculty of Military Sciences.
Since the 1940s, the evaluation of information systems has been the topic of many
authors’ research. When taking into account the amount of resources invested in an
organisation’s information systems, especially in the present fiscal conditions, then the
evaluation of an information system’s success is imperative. Traditionally, monetarybased
evaluation measures were used to evaluate the success of an information
system, however, these types of measures were found to be inadequate in their
attempt to measure the complexity of information systems successfully. Surrogate
measures, such as the user’s satisfaction with the information system, were developed
to replace monetary-based evaluation measures. These forms of measures are often
perceptual by nature and usually encompass the different stakeholders involved in the
information system.