Maturity measurement of knowledge-intensive business processes

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dc.contributor.authorJochem R.
dc.contributor.authorGeers D.
dc.contributor.authorHeinze P.
dc.date.accessioned2011-10-13T16:59:03Z
dc.date.available2011-10-13T16:59:03Z
dc.date.issued2011
dc.description.abstractPurpose - The methods of quality management, business process management and knowledge management have until now been exploited by science and the industry separately. An integration of these disciplines could unlock the potential of a solid structure to measure and gradually improve knowledge transfer processes. This paper aims to address this issue. Design/methodology/ approach - A maturity model was developed for SMEs to measure and assess the quality of their business processes. This enabled the companies to determine their existing status and to take the necessary actions for the competence development of their business processes, which should contribute to the attainment of their knowledge management goals. Research limitations/ implications - This paper introduces a maturity model for knowledge-intensive business processes that enables companies to determine their processes' actual state and take the corresponding actions for their business processes improvement, in which special attention is being given to small and medium-sized enterprises (SMEs). Originality/value - The paper proposes an SME-specified maturity model for knowledge-intensive business processes. Its assessment procedure is developed based on literature researches and investigation of real processes of two industrial SMEs. This maturity model has advantages over other existing models since it accounts for the needs of SMEs by incorporating the company preference over the measured areas. © 2011 Emerald Group Publishing Limited.
dc.description.versionArticle
dc.identifier.citationTQM Journal
dc.identifier.citation23
dc.identifier.citation4
dc.identifier.citationhttp://www.scopus.com/inward/record.url?eid=2-s2.0-79959865585&partnerID=40&md5=64bc246e4e12bebaf7c25f1bcc954cab
dc.identifier.issn17542731
dc.identifier.other10.1108/17542731111139464
dc.identifier.urihttp://hdl.handle.net/10019.1/16959
dc.subjectContinuous improvement
dc.subjectKnowledge intensive business processes
dc.subjectKnowledge management
dc.subjectMaturity model
dc.subjectQuality process
dc.subjectAssessment procedure
dc.subjectBusiness Process
dc.subjectBusiness process management
dc.subjectCompetence development
dc.subjectContinuous improvements
dc.subjectKnowledge transfer
dc.subjectKnowledge-intensive business
dc.subjectMaturity model
dc.subjectQuality process
dc.subjectReal process
dc.subjectResearch limitations
dc.subjectSmall and medium-sized enterprise
dc.subjectSolid structures
dc.subjectEnterprise resource management
dc.subjectEnterprise resource planning
dc.subjectKnowledge management
dc.subjectManagement science
dc.subjectQuality management
dc.subjectIndustry
dc.titleMaturity measurement of knowledge-intensive business processes
dc.typeArticle
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