Evaluating the performance of the administration programme of the Northern Cape Provincial Legislature

Borchard, Nathalia (2013-03)

Thesis (MPA)--Stellenbosch University, 2013.

Thesis

ENGLISH ABSTRACT: In recent years scholars and researchers have been paying specific attention to the performance and results produced by government activities. This is seen as a direct consequence of trends in the public policy field, specifically the New Public Management (NPM) approach. The South African Government has demonstrated its commitment to the NPM approach by advocating the assessment of government’s performance and putting in place substantial guiding, policy and discussion documents that would promote the monitoring and evaluation of public outputs and outcomes. This research study takes its cue from the NPM approach and evidence-based public policy analyses as it sought to evaluate the performance of a government programme by considering reported performance outputs. The researcher evaluated the performance for the Northern Cape Provincial Legislature’s (NCPL) Administration programme over a 3-year period as a case study. The research methodology is evaluative in nature and the specific design employed is programme evaluation. To solicit data from respondents, an Organisational Profile Survey was conducted. The survey responses from participants were combined with a review of media reports and scrutiny of documented reports to provide comprehensive evidence about the performance of the NCPL Administration. The overall aim of the study was to evaluate performance with a view to the improvement of future performance. The findings of the thesis indicate that the planned services and activities of the NCPL Administration are not being implemented effectively and that the overall programme is not functioning effectively. The effectiveness of the NCPL Administration can be improved by means of the resolution of organisational challenges. Recommendations are made to address performance deficiencies and further research opportunities are also identified.

AFRIKAANSE OPSOMMING: Navorsers het oor die afgelope paar jaar spesifiek begin fokus op die prestasie en uitslae van regeringsaktiwiteite. Die onlangse tendens kom as ‘n direkte gevolg van huidige openbare hervorming, en meer spesifiek die Nuwe Openbare Bestuurs- (NOB) benadering. Die Suid-Afrikaanse regering demonstreer hul toewyding aan die NOB benadering deurdat die evaluasie van regerings prestasie voorgestaan word, asook deur die instelling van substansiële beleid-, leidings- en gespreksdokumente wat die monitering en evaluasie van publieke uitsette en uitkomste bevorder. Hierdie navorsingsstudie volg die NOB benadering en bewys-gebaseerde publieke beleidsontleding na. Dit is gemik daarop om die prestasie van ‘n regeringsprogram te evalueer deur die gerapporteerde prestasie uitsette in ag te neem. As deel van hierdie gevallestudie evalueer die navorser die prestasie van die Noord-Kaap Provinsiale Wetgewer (NKPW) se administrasie program oor ‘n drie jaar tydperk. Die studie se navorsingsmetodologie is waardeoordelend die spesifieke navorvingsontwerp wat gebruik word is Programevaluering. Om data van respondente te bekom was ‘n Organisasie Profiel Opname onderneem. Hierdie data was gekombineer met ‘n oorsig van koerant berigte en die noukeurige ondersoek van verslae met die oog daarop om omvattende bewyse te lewer oor die prestasie van die NKPW Administrasie. In geheel poog die studie om prestasie lewering te evalueer met die doel om toekomstige prestasie te verbeter. Die bevindinge van die tesis dui aan dat die implementering van beplande dienste en aktiwiteite van die NKPW Administrasie nie doeltreffend is nie en dat die program in geheel nie effektief is nie. Die prestasie van die NKPW Administrasie kan verbeter word deur die aanspreking van uitdagings wat in die organisasie ondervind word. Aanbevelings word gemaak om die prestasiegapings aan te spreek en verdere navorsinggeleenthede is ook geïdentifiseer.

Please refer to this item in SUNScholar by using the following persistent URL: http://hdl.handle.net/10019.1/80320
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