A literature study on total quality, with special reference to service quality, and its application to libraries

Kruger, Yolanda Elizabeth (1996)

Thesis (M. Bibl.) -- University of Stellenbosch, 1996.

One copy microfiche.

Full text to be digitised and attached to bibliographic record.


Please refer to this item in SUNScholar by using the following persistent URL: http://hdl.handle.net/10019.1/54964
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