A literature study on total quality, with special reference to service quality, and its application to libraries
Date
1996
Authors
Kruger, Yolanda Elizabeth
Journal Title
Journal ISSN
Volume Title
Publisher
Stellenbosch : Stellenbosch University
Abstract
Description
Thesis (M. Bibl.) -- University of Stellenbosch, 1996.
One copy microfiche.
Full text to be digitised and attached to bibliographic record.
One copy microfiche.
Full text to be digitised and attached to bibliographic record.
Keywords
Total quality management -- South Africa, Libraries -- South Africa -- Management, Information services -- South Africa -- Management, Dissertations -- Library and information science