A literature study on total quality, with special reference to service quality, and its application to libraries

Kruger, Yolanda Elizabeth (1996)

Thesis (M. Bibl.) -- University of Stellenbosch, 1996.

One copy microfiche.

Full text to be digitised and attached to bibliographic record.

Thesis

Please refer to this item in SUNScholar by using the following persistent URL: http://hdl.handle.net/10019.1/54964
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