Developing a knowledge based strategy for improving customer satisfaction at Metrorail

Weideman, Lawrence Newton (2006)

On title page: Masters of Philosophy (Information and Knowledge Management).

Thesis (MPhil) -- University of Stellenbosch, 2006.

Thesis

Please refer to this item in SUNScholar by using the following persistent URL: http://hdl.handle.net/10019.1/50595
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