The relevance of knowledge management in the public sector : the measure of knowledge management in government
Thesis (MPhil (Information and Knowledge Management))--University of Stellenbosch, 2006.
The knowledge economy has provided an imperative for Knowledge Management in the private sector. It can therefore be said that the KM value proposition is achieving competitive advantage through the creation, sharing and active utilisation of knowledge resources. The measurement of intangibles has similarly received significant attention in the private sector in an effort to provide a more holistic view of company value. Various measurement- and valuation models are discussed. The question is subsequently raised whether KM has any validity in the public sector taking public- and private sector differences into account. The government mandate is explored, particularly in the South African context, and two public sector drivers for KM is identified, namely the organisational- and national imperatives. Finally, an integrated framework for KM measurement in the public sector is proposed based on the dual role of KM in government.