The application of business process mining to improving a physical asset management process : a case study

Greyling, Berno Theo ; Jooste, Wyhan (2017)

CITATION: Greyling, B. T. & Jooste, W. 2017. The application of business process mining to improving a physical asset management process : a case study. South African Journal of Industrial Engineering, 28(2):120-132, doi:10.7166/28-2-1691.

The original publication is available at http://sajie.journals.ac.za

Article

ENGLISH ABSTRACT: Business process planning and control is important for effectively managing and improving processes relating to the management of physical assets. This is especially true when processes affect the uptime and value creation by physical assets. This article presents a case study where an asset management process is analysed using a technique called ‘process mining’, with which it is possible to investigate the process as it is being performed in the real world. By applying process mining instead of a traditional mathematical approach, real-world issues can be identified and corrected to improve the effectiveness of the given process. A process model is first constructed to investigate process execution patterns, after which dotted charts are used to identify problem areas within the process and to propose possible areas for improvement.

AFRIKAANSE OPSOMMING: Besigheidsprosesbeplanning en -beheer is belangrik vir die doeltreffende en die verbetering van prosesse wat verband hou met die bestuur van fisiese bates. Dit is veral waar wanneer prosesse beïnvloed word deur die operasionele tyd en waardeskepping van die fisiese bates. Hierdie artikel bied ’n gevallestudie aan waar ’n batebestuur proses ontleed word met behulp van ’n tegniek genaamd prosesmyn. Met prosesmyn, is dit moontlik om die proses te ondersoek soos dit uitgevoer word in die werklikheid. Deur die toepassing van prosesmyn in plaas van ’n tradisionele wiskundige benadering te volg, kan regte wêreld kwessies geïdentifiseer en reggestel word om die doeltreffendheid van die gegewe prosesse te verbeter. ’n Proses model word eers gebou om die uitvoering van die proses te ondersoek, en daarna word kolkaarte gebruik om probleemareas te identifiseer binne die proses vir moontlike verbetering.

Please refer to this item in SUNScholar by using the following persistent URL: http://hdl.handle.net/10019.1/102273
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