Werknemerbystandsprogramme vir wynkelderproduksiewerkers
Date
2017-03
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Stellenbosch : Stellenbosch University
Abstract
AFRIKAANSE OPSOMMING: Wynkelders, net soos ander organisasies, streef voortdurend daarna om beter kwaliteitprodukte te lewer, om meer produktief, meer koste-effektief en mededingend te wees. Laasgenoemde kan daartoe bydra dat die werkplek aanhoudend veranderinge moet ondergaan om winsgewindheid te bevorder en kan dus vir beide organisasies en werkers meer druk beteken. Gevolglik kan werkers meer werkstres wat verswakte werksverrigting kan bevorder, ervaar. Ook kan die gesinslewe unieke eise aan werkers stel. Om 'n balans tussen werkseise en die eise wat deur die gesinslewe gestel word, te handhaaf, bly vir die meeste werkers 'n uitdaging en 'n bron van stres wat hulle maatskaplike funksionering nadelig beïnvloed. Indien wynkelders kompeterend wil bly, is dit noodsaaklik dat werkers se algemene welsyn hoog op die agenda geplaas moet word.
Die doel van hierdie studie is om wynkelderproduksiewerkers se privaat en werksverwante behoeftes, probleme en stressors wat stresvlakke en maatskaplike funksionering nadelig raak, te identifiseer en te begryp, ten einde te bepaal of werknemerbystandsprogramme hierdie kwessies moontlik sal kan help aanspreek. Die studie het beide 'n kwalitatiewe en kwantitatiewe navorsingsbenadering gevolg. 'n Beskrywende en verkennende navorsingsontwerp is benut, aangesien dit moeilik was om literatuur oor werknemerbystandsprogramme, spesifiek binne die wynkelderkonteks, te vind. 'n Doelbewuste steekproef wat uit sestien (n=16) wynkelderproduksiewerkers bestaan het, is gebruik. Data is met behulp van 'n semi-gestruktureerde onderhoudskedule wat tydens individuele onderhoude met die deelnemers geadministreer is, ingesamel.
Die vernaamste bevinding en gevolgtrekking vanuit die studie is dat wynkelderproduksiewerkers werkstres, sowel as stres in hulle gesinslewe ervaar. Gesamentlik het hierdie stres op beide die werkers se werksverrigting en maatskaplike funksionering 'n nadelige invloed. Die vernaamste aanbeveling is dat daar 'n behoefte bestaan dat wynkelders werknemerbystandsprogramme moet implementeer om werkers se stres te help aanspreek en om ook die wynkelder se algehele funksionering te verbeter. Laastens word voorstelle vir toekomstige navorsing gemaak. Dit sluit onder meer in dat verdere navorsing gedoen moet word wat op 'n omvattende behoeftebepaling oor die aard en omvang van werknemerbystandsprogramdienste, spesifiek binne die wynkelderkonteks, moet fokus.
ENGLISH ABSTRACT: Wine cellars, just like other organisations, constantly strive to deliver products of high quality, in addition to being more productive, cost-efficient and competitive. The latter can lead to continuous changes in the workplace to ensure profitability which in turn could result in more pressure for both the organisations and workers. Workers can subsequently experience more work-related stress which could lead to lowered performance levels. Family life could also place additional strain on workers. In order to maintain a balance between the work-related challenges and challenges posed through family life remains a source of tension for many workers that influences their social interactions in a negative manner. If wine cellars want to remain competitive, it is imperative that the general well-being of workers be prioritised. The aim of this study is to identify and understand the needs, challenges and stress-triggers that impact the social interaction of workers that are employed on the production side of wine cellars to establish whether employee assistance programmes will be effective in addressing these issues. This study has taken a qualitative and quantitative research approach. A descriptive and exploratory research design was used, specifically because literature about employee assistance programmes within the wine cellar context were not readily available. A purposive sample of participants was used and consisted of sixteen (n=16) wine cellar production workers. Data was collected by means of a semi-structured interview schedule where individual interviews with participants were administered. The most prominent finding and conclusion of the study is that wine cellar production workers experience stress in the work place as well as in their family lives. Together these stress factors have a negative influence on both that of the workers' work performance as well as their social interactions. The most important recommendation is that there is a need for wine cellars to implement employee assistance programmes to address the stress levels of workers and also to enhance overall productivity in the workplace. Recommendations for future research projects are also referred to include the need for further research to do a comprehensive needs assessment focussing on the nature and scope of employee assistance programs specifically within the wine cellar context.
ENGLISH ABSTRACT: Wine cellars, just like other organisations, constantly strive to deliver products of high quality, in addition to being more productive, cost-efficient and competitive. The latter can lead to continuous changes in the workplace to ensure profitability which in turn could result in more pressure for both the organisations and workers. Workers can subsequently experience more work-related stress which could lead to lowered performance levels. Family life could also place additional strain on workers. In order to maintain a balance between the work-related challenges and challenges posed through family life remains a source of tension for many workers that influences their social interactions in a negative manner. If wine cellars want to remain competitive, it is imperative that the general well-being of workers be prioritised. The aim of this study is to identify and understand the needs, challenges and stress-triggers that impact the social interaction of workers that are employed on the production side of wine cellars to establish whether employee assistance programmes will be effective in addressing these issues. This study has taken a qualitative and quantitative research approach. A descriptive and exploratory research design was used, specifically because literature about employee assistance programmes within the wine cellar context were not readily available. A purposive sample of participants was used and consisted of sixteen (n=16) wine cellar production workers. Data was collected by means of a semi-structured interview schedule where individual interviews with participants were administered. The most prominent finding and conclusion of the study is that wine cellar production workers experience stress in the work place as well as in their family lives. Together these stress factors have a negative influence on both that of the workers' work performance as well as their social interactions. The most important recommendation is that there is a need for wine cellars to implement employee assistance programmes to address the stress levels of workers and also to enhance overall productivity in the workplace. Recommendations for future research projects are also referred to include the need for further research to do a comprehensive needs assessment focussing on the nature and scope of employee assistance programs specifically within the wine cellar context.
Description
Thesis (MA)--Stellenbosch University, 2017.
Keywords
Stress in the workplace, Employees -- Socialization, Employees -- Rating of, Employees -- Productivity -- Intensification, Employee assistance programs, UCTD