Browsing by Author "Ndlovu, Nokuthula Patricia"
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- ItemThe role of management information systems in measuring organisational performance in the KwaZulu-Natal Department of Art and Culture(Stellenbosch : Stellenbosch University, 2015-12) Ndlovu, Nokuthula Patricia; Burger, Naomi; Stellenbosch University. Faculty of Economic and Management Science. School of Public Leadership.ENGLISH ABSTRACT: Government departments collect process and use information for planning and reporting to comply with diverse legislation at operational and strategic level. Information systems play an important role in the collection and processing of information, making it possible to process large quantities of information, and synchronise and share it. Management information systems are used to process information both at strategic and operational level to monitor activities, assess and plan new services, and monitor trends which enable senior managers to effectively manage the strategic direction of an organisation. Management information systems play an important role in measuring organisational performance. The purpose of the study was to describe the role of management information systems (MIS) in measuring organisational performance in the KwaZulu-Natal Department of Arts & Culture. A case study approach was used to investigate the research problem. Managers of the core programmes of the department were included in the study. Faceto- face interviews and self-administered questionnaires were used to collect data. The study concluded that the role of MIS in measuring organisational performance was limited in the department. The department did not have an integrated PMIS (performance management information system) or adequate capacity to develop and manage such a system. The study recommends that the department should formalise its performance measurement framework and build capacity to fully implement a PMIS. Further studies should include participants who are not in management and should examine the records management systems in greater detail.