Service delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approach

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dc.contributor.advisorSchwella, Erwin
dc.contributor.authorCornelissen, Darius D.en_ZA
dc.contributor.otherUniversity of Stellenbosch. Faculty of Economic and Management Sciences. School of Public Management and Planning.
dc.date.accessioned2006-11-01T09:32:01Zen_ZA
dc.date.accessioned2010-06-01T08:28:27Z
dc.date.available2006-11-01T09:32:01Zen_ZA
dc.date.available2010-06-01T08:28:27Z
dc.date.issued2005-12en_ZA
dc.descriptionThesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2005.
dc.description.abstractTotal Quality Management (TQM) sets out a framework for managers on how to improve business performance in all types of organisations. Organisational excellence must be integrated into the strategy of business through an understanding of the key business processes and the development of people.en_ZA
dc.format.extent757704 bytesen_ZA
dc.format.mimetypeapplication/pdfen_ZA
dc.identifier.urihttp://hdl.handle.net/10019.1/1605
dc.publisherStellenbosch : University of Stellenbosch
dc.rights.holderUniversity of Stellenbosch
dc.subjectTotal quality management in education -- South Africa -- Western Capeen_ZA
dc.subjectWestern Cape Education Dept. -- Evaluationen_ZA
dc.subjectDissertations -- Public management and planningen_ZA
dc.subjectTheses -- Public management and planningen_ZA
dc.subject.otherSchool of Public Management and Planningen_ZA
dc.titleService delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approachen_ZA
dc.typeThesisen_ZA
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