Normative versus perceptual gap analysis of hotel product quality as a service to tourism in Kenya

Date
2011
Authors
Herbst FJ
Wadawi JK
Bresler NC
Journal Title
Journal ISSN
Volume Title
Publisher
Chinese Business Review
Abstract
Description
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Ekonomiese En Bestuurswetenskappe
Nagraadse Bestuurskool
Keywords
Citation
URI
http://hdl.handle.net/10019.1/42050
Collections
2011 - Research Outputs