Browsing by Author "Flynn, Jared Ross"
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- ItemA business process reengineering framework using the analytic hierarchy process to select a traceability technology for spare parts management in capital-intensive industries(Stellenbosch : Stellenbosch University, 2016-03) Flynn, Jared Ross; Vlok, P. J.; Jooste, J. L.; Stellenbosch University. Faculty of Engineering. Dept. of Industrial Engineering.ENGLISH ABSTRACT: demand forecasting for spare parts; and inventory warehousing management. Various aspects (including 29 best practices) of BPR are described in order to support the proposed framework. These include criteria for selecting processes to redesign, the role of Information Technology in BPR and typical barriers to eff ective implementation of BPR. The AHP (a multi-criteria decision-making method) is explained in detail, as it facilitates the selection of asset traceability technology. An overview of asset traceability technologies (speci fically barcode technology, Radio Frequency Identi cation (RFID) technology and Global Positioning System (GPS) technology) is also provided, including the description of certain characteristics of each technology. The proposed framework, based on the literature review, serves as a structured guide and consists of two primary parallel elements (referred to as streams), namely the BPR stream and the Change Management stream. The BPR stream encompasses six phases of BPR (Contextualise SPM, Business Process Redesign, Asset Traceability Technology, Decision-Making, Implement, and Monitor and Evaluate) while the Change Management stream consists of three stages (Unfreeze State, Change State and Refreeze State). The framework is validated through face validation via semi-structured interviews with participants forming a panel of experts involved in and familiar with SPM and asset traceability technology. According to the expert panel, the proposed framework satisfies achievement of the desired framework attributes, namely (i) Generic and adaptable, (ii) Holistic and comprehensive, (iii) Structured and objective- or outcome-oriented and (iv) Practical. In addition, the expert panel perceived the framework to be useful, easy to use and understandable. However, recommendations were proposed to further improve the framework, including the addition of a scoping and objectives section and the expansion of the Change Management element.