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A neurophysiological assessment of consumers' emotional responses to service recovery behaviors: The impact of ethnic group and gender similarity

dc.contributor.authorBoshoff C
dc.date.accessioned2013-07-03T08:19:12Z
dc.date.available2013-07-03T08:19:12Z
dc.date.issued2012
dc.identifier.citationJournal of Service Research
dc.identifier.urihttp://hdl.handle.net/10019.1/81918
dc.descriptionEkonomiese En Bestuurswetenskappe
dc.descriptionOndernemingsbestuur
dc.descriptionPlease help us populate SUNScholar with the post print version of this article. It can be e-mailed to: scholar@sun.ac.za
dc.publisherSAGE PUBLICATIONS INC
dc.titleA neurophysiological assessment of consumers' emotional responses to service recovery behaviors: The impact of ethnic group and gender similarity
dc.typeJournal Articles (subsidised)


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