A neurophysiological assessment of consumers' emotional responses to service recovery behaviors: The impact of ethnic group and gender similarity
Date
2012
Authors
Boshoff C
Journal Title
Journal ISSN
Volume Title
Publisher
SAGE PUBLICATIONS INC
Abstract
Description
Ekonomiese En Bestuurswetenskappe
Ondernemingsbestuur
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Ondernemingsbestuur
Please help us populate SUNScholar with the post print version of this article. It can be e-mailed to: scholar@sun.ac.za
Keywords
Citation
Journal of Service Research