Assessing readiness for the implementation of knowledge management in local governments : the case of Stellenbosch Municipality

dc.contributor.advisorCloete, Fanieen_ZA
dc.contributor.authorGaffoor, Shaminen_ZA
dc.contributor.otherStellenbosch University. Faculty of Economic and Management Sciences. School of Public Management and Planning.
dc.descriptionThesis (MComm (School of Public Management and Planning))--Stellenbosch University, 2008.en_ZA
dc.description.abstractKnowledge management is a well-founded management approach that has been successfully applied across the corporate sector and holds the same benefits for public sector organisations. Knowledge management is a management philosophy that impacts on various components of an organisation, in particular the organisational processes and the information and communication configurations within the organisation. Knowledge management can significantly advance organisational efficiency. However, it must be ensured that different organisational processes and departments collaborate and that functional silos are eliminated. Knowledge management requires long-term commitment and dedication from all organisational members. Furthermore, there are certain knowledge management enablers in an organisation that need to be developed and that are necessary for the achievement of organisational effectiveness. These enablers are the organisational culture, the human resources, the information technology, organisational structure and the strategy and leadership. As previously mentioned, this management philosophy can be successfully applied in the public sector. Local government organisations, who are largely responsible for service delivery to the public can effectively implement knowledge management practices as a strategic tool to achieve their service delivery and operational goals. The need therefore exists for local governments to take on the role of knowledge-based organisations that prosper on the capabilities of knowledge workers. In order for local governments to deliver services, function well and operate in an environment characterised by transparency and accountability, local governments must have effectual strategies and governance policies in terms of the knowledge present within their organisations.en_ZA
dc.publisherStellenbosch : Stellenbosch University
dc.subjectKnowledge management -- South Africa -- Stellenboschen_ZA
dc.subjectPublic sector -- South Africa -- Stellenboschen_ZA
dc.subjectLocal government -- South Africa -- Stellenboschen_ZA
dc.subjectStellenbosch Municipalityen_ZA
dc.subjectDissertations -- Public management and planningen_ZA
dc.subjectTheses -- Public management and planningen_ZA
dc.subject.otherSchool of Public Management and Planningen_ZA
dc.titleAssessing readiness for the implementation of knowledge management in local governments : the case of Stellenbosch Municipalityen_ZA
dc.rights.holderStellenbosch University

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