dc.contributor.advisor | Van Dyk, Wynand | en_ZA |
dc.contributor.author | Becker, Jolanda | en_ZA |
dc.contributor.other | Stellenbosch University. Faculty of Engineering. Dept. of Industrial Engineering. | en_ZA |
dc.date.accessioned | 2019-02-19T12:24:47Z | |
dc.date.accessioned | 2019-04-17T08:14:56Z | |
dc.date.available | 2019-02-19T12:24:47Z | |
dc.date.available | 2019-04-17T08:14:56Z | |
dc.date.issued | 2019-04 | |
dc.identifier.uri | http://hdl.handle.net/10019.1/105833 | |
dc.description | Thesis (MEng)--Stellenbosch University, 2019. | en_ZA |
dc.description.abstract | ENGLISH ABSTRACT: This study proposes an alternative implementation method for ISO 9001:2015 by using
knowledge transfer best practice as a basis for the development of an implementation
framework. ISO 9001 is by far the most widely implemented ISO management system
standard with an implementation base of 1.1 million accreditations worldwide, and the
benefits of ISO 9001 accreditation are well established. Despite this, implementation of
the standard is at times superficial. Unfortunately, there is a gap in literature on
implementation methods for ISO 9001. This study will, therefore, be a valuable
contribution to the ISO 9001 body of knowledge. Organisations seeking or maintaining an
ISO 9001:2015 accreditation would find the proposed framework useful.
Implementations are usually done by means of a checklist gap assessment and action
plan. However, this is consistent with presenting requirements in paragraph form and is
not in line with knowledge transfer best practice. It has been shown that diagrams can
assist with learning. Although the environments are very different, organizational learning,
and therefore the ability to implement ISO 9001 requirements, might also be more effective
if the requirements are presented in a diagram or flowchart form. This principle was
applied in the development of an alternative implementation framework, namely the
Quality Framework, which is in the form of an interactive and editable flowchart. This
approach promotes the sustainable integration of requirements into existing operations.
The Quality Framework is novel in that it provides a consolidated framework of the generic
requirements of the standard in a diagrammatic format that is interactive and allows
managers to populate with particulars from their own environments.
To test the impact of the framework, the attitude of managers towards ISO 9001 was
selected as a metric and measured by means of a six-point Likert style survey. The
framework was tested within a South African State-Owned Enterprise. Significance tests
provided the following insights in favour of the framework when compared to the
commonly used checklist method. The framework is superior in providing operational
improvement methodologies and potentially has a positive effect on how managers
perceive their operations. In addition, it is potentially less effort to maintain than the
checklist.
The sample size for each survey group was 17 and 19 respectively. Despite the small
sample size, the endeavour involved targeting 65 departments in the participating
organisation with 38 of them responding to the survey. This constitutes a big
organisational undertaking. In light of these conclusions, it is recommended that the
Quality Framework be used for the implementation of ISO 9001:2015. | en_ZA |
dc.description.abstract | AFRIKAANSE OPSOMMING: Die navorsingstudie stel ʼn alternatiewe metode vir die implementering van ISO 9001:2015 voor, deur die ontwikkeling van ʼn implementeringsraamwerk wat geskoei is op beste
praktyk met betrekking tot die beginsels van kennisoordrag. ISO 9001 is verreweg die
mees algemene geïmplementeerde ISO bestuurstelsel standaard, met 1.1 miljoen
akkreditasies wêreldwyd. Die voordele wat ʼn ISO 9001 implementering inhou is goed
gevestig. Ondanks daarvan is die implementering van die standaard steeds soms
oppervlakkig. Ongelukkig bestaan daar weinig akademiese literatuur wat handel oor die
implementeringsmetodes vir ISO 9001. Hierdie studie sal dus ʼn waardevolle bydrae maak
tot die ISO 9001 akademiese literatuur. Organisasies wat beplan om ʼn ISO 9001:2015
akkreditasie te bekom of te onderhou, sal die voorgestelde raamwerk waardevol vind.
Die implementering van ISO 9001 word oor die algemeen voltooi deur die opstel van ʼn
kontrolelys wat tekortkominge identifiseer en ʼn aksieplan om die tekortkomige aan te
spreek. Hierdie metode is egter soortgelyk daaraan om die vereistes in die vorm van ʼn
paragraaf voor te stel en is nie noodwendig die beste praktyk vir kennisoordrag nie.
Studies het aangedui dat die gebruik van diagramme bydra tot voorbereiding vir toetse.
Alhoewel die omgewings wesenlik verskil, kan die voorstel om ISO 9001-vereistes as ʼn
diagram of vloeidiagram uit te beeld dus ʼn effektiewe metode wees om die vereistes oor te
dra. Hierdie beginsel is gebruik tydens die ontwikkeling van ’n alternatiewe raamwerk vir
implementering, naamlik die Kwaliteit Raamwerk. Die raamwerk maak gebruik van
interaktiewe vloeidiagramme wat deur die gebruikers ingevul en gewysig kan word. Die
benadering bevorder die volhoubare integrasie van die ISO 9001-vereistes in bestaande
besigheidsprosesse.
Die Kwaliteit Raamwerk kan beskou word as nuut en uniek aangesien dit ʼn
gekonsolideerde raamwerk van die generiese vereistes van die ISO 9001-standaard in ʼn
interaktiewe diagram aan bestuurders verskaf. Dit laat bestuurders ook toe om inligting uit
hul eie omgewings tot die raamwerk by te voeg.
Die impak van die Kwaliteit Raamwerk is bepaal deur ʼn meningsopname waarin die
ingesteldheid van bestuurders teenoor die implementering van ISO 9001 gemeet is. Die
bestuurders se ingesteldheid is gemeet deur gebruik te maak van ʼn ses-punt Likert-skaal
vraelys. Die raamwerk is daarna getoets in ʼn Suid Afrikaanse staatsbeheerde instelling.
Die verwerking van die data is voltooi deur gebruik te maak van statistiese toetse. Die
resultate het getoon dat die respondente die raamwerk bo die tradisionele kontrolelys
verkies. Die raamwerk word ook as ʼn beter opsie beskou om operasionele
verbeteringsprosesse te fasiliteer. Dit het waarskynlik ʼn positiewe invloed op die
bestuurders se uitkyk op hul operasionele omgewing. Verder vereis die raamwerk
waarskynlik minder onderhoud in vergelyking met die kontrolelys.
Die steekproefgrootte vir die opname was 17 en 19 onderskeidelik. Ten spyte van die klein
steekproefgrootte het die onderneming 65 departemente van die deelnemende
organisasie geteiken, waarvan 38 op die opname gereageer het. Die loodsstudie kan dus
gesien word as ʼn groot onderneming. Met betrekking tot die gevolgtrekkings van die
studie, kan aanbeveel word dat die Kwaliteit Raamwerk as voorkeur vir die implimentering
van ISO 9001:2015 gebruik word. | af_ZA |
dc.format.extent | xi, 138 pages | en_ZA |
dc.language.iso | en_ZA | en_ZA |
dc.publisher | Stellenbosch : Stellenbosch University | en_ZA |
dc.subject | Quality Management System | en_ZA |
dc.subject | ISO 9001 Standard | en_ZA |
dc.subject | Quality control -- Standards | en_ZA |
dc.subject | Quality assurance -- Standards | en_ZA |
dc.subject | UCTD | |
dc.subject | Quality Framework | en_ZA |
dc.title | A novel implementation framework for ISO 9001:2015 | en_ZA |
dc.type | Thesis | en_ZA |
dc.rights.holder | Stellenbosch University | en_ZA |